How Does the IVR System Work? IVR service in Nepal – Aakash Tel Posted on December 31, 2024February 6, 2025 by administrations IVR service in Nepal is one of the best ways to design a marketing campaign. Inbound (or virtual) call center agents are expected to handle a lot of different tasks and responsibilities every day. This is why most call centers these days have implemented an IVR system to make things a bit easier for their agents. In this blog post, you will learn everything you need about the inbound call center agent support system and how it works. What is an IVR? Interactive voice response systems (IVR) are computerized systems that provide automated instructions to callers after they dial a telephone number. By using IVR services, customers can navigate the company’s menus and options without having to talk to a natural person. IVR systems are often used by companies with high call volumes, such as call centers. How does an IVR Service work? When callers choose to use an IVR system, they move through an automated voice menu. This voice menu guides callers through the call and helps them to find the information they need. This system also allows callers to complete a task without having to talk to a real person. To understand how an IVR system works, let’s take a look at a call center scenario: Let’s say you’re a call center agent and you receive a call from a customer. You check your computer screen and see that the customer is interested in purchasing a product. The next step for you would be to direct the customer to the right menu and section on the company website. You could accomplish this by transferring the customer to an IVR menu. The customer would then select their menu selections and be able to complete their purchase on the website. Things we consider when providing an IVR platform Compatibility – When choosing an IVR system, we will want to make sure that the system is compatible with your current call center software. We also want to make sure that the system is compatible with your existing call-routing process. Pricing – The pricing of your IVR system is another thing that you’ll want to consider when choosing an IVR system. We’ll want to ensure that the system is affordable for your call center and your business. We’ll also want to compare pricing between different vendors. User experience – Another thing that we want to think about when choosing an IVR system is the user experience. The system you choose should be easy to use and understand. Ease of installation – We also want to make sure that the IVR system you choose is easy to install. We want to make sure that the system is compatible with your existing IT environment. Best IVR Services in Nepal Aakash Tel is an inbound call center agency and IVR service provider in Nepal. They have been in this industry for more than 14 years, providing services to B2B and B2C clients. This system collects information from customers with the help of a pre-recorded audio message, enabling the customers to navigate their call to a specific department. We have experienced and skilled call center agents who have the capability to talk to customers and understand their problems. We have the ability to solve the customers’ queries. We have the option of hiring call center agents on a contract or permanent basis. Aakash Tel is a leading outsourced call center and contact center company in Nepal. We have an inbound call center with an IVR system installed. This system helps to collect information from the customers and direct them to the right place. Similarly, we have a group of skilled and experienced call center agents who have the capability to handle multiple tasks at a time. We have the ability to collect information from customers, record calls, and guide them about the company’s services and products. Likewise, we have the option of hiring call center agents on a contract or permanent basis. Conclusion Inbound call center agents have a variety of responsibilities and tasks to complete every day. This is why many call centers are using an IVR system to help make things a bit easier for their agents. When choosing an IVR system, it’s important to consider the compatibility of the system with your current call center software and routing process. You’ll also want to think about the pricing of the system and the user experience it provides. When you choose the right IVR system, it can make your call center more efficient and improve the quality of service provided to customers.
Best cloud telephony service provider in Nepal Posted on December 31, 2024February 6, 2025 by administrations Aakash Tel is one of the best cloud telephony service provider in Nepal. Cloud telephony is the latest revolution in the field of technology. Cloud telephony services are a boon to organizations, as it makes them transitory and allows them to manage their virtual phone system easily. This also makes communication convenient for customers. When it comes to business, telephony has always been a point of focus. The leading call center and contact center provider in Nepal is Aakash Tel. We have an IVR system set up at our inbound call center. This technology assists in gathering consumer information and guiding them to the appropriate location. Automated Call service in Nepal Aakash Tel provides the best-automated call service in Nepal. Cloud telephony service is full of opportunities for people with a business to promote their products and services. In other words, indeed there is no denying that it is the most cost-effective one. With this option, you can communicate with your intended customers directly every time they search for a company’s contact information to make them aware of its services or products. Why does your business need cloud telephony services? You need better means of communication for your company and business. You are a sole proprietor or you have many employees who need to communicate with each other at any given time when they are not in touch with each other through cell phones. Maybe you need to communicate with suppliers, clients, or your customers while they are traveling. These are all the reasons why your business requires cloud telephony services. On the other hand, you need cloud telephony services because of the following reasons: Efficiency in Sales and Support Processes With cloud telephony services, businesses can improve their efficiency in sales and support processes. Cloud telephony services automate routine activities allowing fast results from small investments Reliable and Resilient Phone Service You know you have to have reliable and resilient automated phone service if you’re an entrepreneur or business owner. The bottom line is, whether it’s a small business, mid-size enterprise, or even large corporate organization, you’re going to require a phone service that they can count on every time there’s an issue. Cost Efficiency Cloud telephony services are cost-efficient services. They will help you to reduce your telephone bills and send out calls and messages easily through the internet like facsimile, E-mail, and text messaging. Better Control If you want to gain control of your business then cloud telephony services are a better way to go. These services give you control over how your telephony is managed. With these, you can add new features and capabilities as per your requirements at regular intervals.
How does Cloud communication in Nepal Work? Posted on December 31, 2024February 6, 2025 by administrations What is Cloud Communication? Cloud communication is an emerging way of exchanging voice calls, messages, and data. It has been the most rapidly growing technology in recent years, with no signs of slowing down. It is mainly used for communicating with other people or businesses who are outside of your organization. The main advantage of cloud communication is that it connects you with others without needing to know their IP address and phone number. Cloud communication has many benefits over traditional ways of communication, such as telephone calls and emails. It can also be used on mobile devices and can be accessed from any location in the world. It differs from traditional means of communication because it is not bound by physical limitations such as space and time. Different providers offer different storage options and full control over your data. Benefits of cloud communication for your business Cloud Communication is an emerging wave of communication that has replaced traditional telecommunication. With the introduction of cloud communication, businesses can save a lot of money on traditional enterprise phone systems, data centers, and other things. A number of benefits come with Cloud Communication for businesses. First, it promotes collaboration in teams by enabling them to work together on cloud-based solutions. Second, it leads to business scalability at a fraction of the cost as opposed to typical equipment and software used by enterprises. Third, Cloud Communications provide a groundbreaking customer experience that enhances customer relations and increases revenue generation for business owners. In contrast, The benefits of cloud communication are both tangible and intangible. Tangible benefits may be saving on a monthly subscription fee or being able to send texts via the Internet rather than through SMS. Intangible benefits come in the form of increased flexibility, productivity, security, and sustainability. How does cloud communication in Nepal work? A cloud telephone provider is a company that offers hosted communication services such as voice calling, video conferencing, instant messaging, and much more examples of cloud communication platforms. These platforms allow users to interact in real-time using either text, video, or audio all through the internet simply put cloud communication works by using internet-based tools and services to facilitate communication. In fact, it enables the virtual sharing of information and data between two or more parties. In most cases, the service itself is hosted and managed by a cloud provider, you simply connect to the service or integrate your own systems with the cloud communication services. You can make and receive calls, send text messages and emails, you can have audio and video conference calls, and even manage and store data. One of the most common cloud communication tools is VoIP phone services that use the internet instead of traditional PST inlines to transmit calls from one import to another since it digitally transforms voice data calls travel faster and at a higher quality, making them prefer the option for business communication. Now, virtual phone numbers are often used in conjunction with the cloud-based phone system. Unlike a traditional phone number, you can use a virtual number with any device that has a network connection and you get a variety of phone numbers including local, international, and toll-free numbers from different countries around the world together. This makes it a versatile option for businesses that have employees who are working remotely or you need to be able to easily connect with customers and clients around the world. Cloud communication in Nepal: Benefits Let’s look at how businesses can greatly benefit from using cloud communication in Nepal. One of the biggest benefits of cloud communication services is the variety of advanced features they come with from automatically routing calls across multiple locations to screen sharing for video conferences. All of these features help teams communicate effectively with employees as well as customers cloud communication services also allow businesses to be more flexible in how they communicate with what for example, you can make calls from anywhere with an internet connection. Employees can work from home on the road or even from a different country and they still stay connected with colleagues as well as clients. You can also scale your communication setup up or down to meet the changing needs of your business. If your business is expanding it needs to add more employees simply add more lines and call groups within your own VoIP system. Best Cloud Communication Service Provider in Nepal – Aakash Tel Are you interested in upgrading your business communication to cloud communication in Nepal? The first step in your transition to the cloud is selecting the best cloud communications provider in Nepal. There are many options available. So be sure to do your research and find the one that best suits your needs. For example, if you want to upgrade your current business phone system, look for avoid provider or videoconferencing service that integrates into your existing system. Shop around for prices and features and pick a provider that supports your business goals. If you’re growing a business, be sure to look for a provider that can offer scalability and support your global expansion plans. Then set up your new service. AakashTel is one of the best cloud communication providers in Nepal and offers a number of reporting or data importing services. This is where you bring a service or data from your older provider into your new one. For example, you can put your phone number or import business contacts into your new service. This makes the transition smoother with a lot less downtime, and you are ready to take your business communications to the next level. We at AakashTel can help you build out your communication stack with advanced business calling functionality, just drop a message for us and speak with one of our experts. Also, visit our subsidiary Bulk SMS Service Provider Company in Nepal – Aakash SMS
A Detailed Guide on Automated Calls Posted on December 31, 2024February 6, 2025 by administrations An automated call, as the name suggests, is primarily a method of communication in which a previously recorded audio message is delivered to a potential or current consumer. This message may be sent for a variety of reasons, such as to solicit comments, establish reminders, advertise an event, or follow up. At a predetermined time, these calls can be placed to a large number of persons either simultaneously or individually. With APIs, automated calls are significantly more straightforward. The Call API from AakashTel in automating your outgoing calls. REST voice API integration enables you to make calls to your consumers in response to customized events. Steps to make an automated phone call Many firms are unclear about how to use automated phone calls because they are concerned about the financial, human, and resource expenses involved. Additionally, they have some reservations regarding the potential advantages of using automated outbound calls and texts in telemarketing campaigns. However, automated client calls are quick and easy to utilize. All that is required is: Sign up for a service like AakashTel which provides auto-dialer software. Create a profile of the clients you wish to work with, then enter their contact information in a database, spreadsheet, or other contact management system. To maintain legal compliance, screen out the numbers included on the “Do not call” lists. Make a note of the message you want to convey. Text-to-speech software or a human voice can be used to deliver this. Set parameters for when the calls must be made. For instance, when a delivery goes wrong. (Report) Review the information in the outgoing voice broadcasting system logs. Find out how many calls were handled in real-time versus those that were forwarded to voicemail. If the latter occurs, a different message can be recorded and transmitted. Whether you are setting up an automated calling system for schools for payment reminders or are making automated appointment reminder phone calls, the sheer effortlessness and proficiency of the entire process are bound to help you deal with various communication challenges. What characteristics do automated calls have? It is thought to be a sensible move to make automated calls to cell phones in order to promote constructive and productive connections. This is due to the fact that they have important characteristics like Low setup costs: Making automated calls doesn’t require the acquisition of any specialized equipment. Additionally, no extensive infrastructure upgrade is need to be implemented. As a result, the setup expenditures are minimal. Call schedule: Automated calls can be planned for a specific day and time. This provides you the time to prepare adequately and arrange a call in accordance with the tools at your disposal. Unlimited channels: Having several channels might be quite helpful if you want to use automated phone calls for business. While the information on the campaigns is being recorded on the dashboard, the same number can be utilized to create parallel campaigns. Dynamic recording: Consider that the system is being utilized to record automated voice messages for feedback when analyzing dynamic reporting. Real-time information on who was contacted and what kind of feedback was given will be available from the dashboard. These reports make it possible to track results in great detail and depth. Decreased operating expenses: Since there is absolutely no need for manual involvement other than to schedule calls, the business’s operating costs are likely to decrease. This means an almost 64% decrease in the cost of manual labor! Syncing with CRM: The anticipated result of the automated calls can be easily measured with CRM integration. This type of measurement also enables a company to develop a thorough and thorough communication strategy. Now is the time to consider whether calling clients on the phone automatically is the best course of action. To accomplish this, it is necessary to contrast it with another crucial instrument for engaging with clients, the Short Message Service (SMS). How are automated calls used by businesses in Nepal? Any business goal that follows a clear, guided process can use automated calls. Automated calls can be utilized, for example, to give critical information, make announcements, send OTP, gather feedback, etc. Here are some examples of how companies use automated calls. To inform their intended audience Customers frequently enjoy learning about brand-new product introductions, improvements, services, seasonal specials, etc. Automated calls can assist businesses in doing just that! You don’t need to hire and train thousands of new agents to educate your whole audience at once, regardless of the size of your client base. Sending voice OTP In many processes, including applications, payments, renewals, etc., verification is a crucial step, and OTPs have emerged as the simplest and safest way to complete this. While the majority of companies provide OTPs by SMS these days, occasionally the consumer may not get it, be visually challenged, etc. Automated calls that provide a voice OTP can be extremely helpful in these circumstances. Reminders for payments Reminders of payments are an essential step in the collecting process. The most popular techniques, meanwhile, can be ineffective since customers might overlook SMSes or hear an agent phoning to tell them to be fearful. The ideal call is one that is automated. Wrap Up Now that automated consumer calls are being made, they are developing quickly. The three main pillars that support their success are their accessibility, longevity, and relevance. They have assisted numerous firms in improving consumer communication since they are simple to use and reliable. Automated calls to cell phones will undoubtedly continue to offer useful and practical solutions in the future as the number of daily encounters increases. AakashTel is always by your side on any premises of your cloud telephony services. Write us below details, we’ll back to you at soonest.
Use Of Cloud Telephony For Real Estate Businesses in Nepal Posted on December 31, 2024February 6, 2025 by administrations Cloud Telephony Overview Telephony has advanced significantly with the advancement of technology nowadays. Cloud telephony is a significant solution that effectively addresses the issues faced by businesses in various areas. AakashTel offering Cloud telephony service is a cloud-based call management platform. It enables a business to track and manage calls efficiently. It is simple to implement and utilize by real estate firms to address the issues highlighted above, including: Benefits of AakashTel First off, businesses can advertise a single number (toll-free or virtual) rather than a number range by using AakashTel. In front of customers, it cultivates a professional image and conveys an air of credibility. Second, calls can be forwarded to many agents at one location or several locations utilizing IVR. A consumer calling the provided number won’t know if the phone is busy or not; instead, his call will be forwarded to an executive who is available. The ability to track data is the third and most crucial factor. It is possible to track the number of calls made, missed, and unattended. This information is crucial for tracking and maintaining business leads that will result in conversions. Fourthly, as was already indicated, real estate developers and builders heavily advertise. It is usually difficult to determine the cost and return on investment of various advertising initiatives. One may examine the results of these campaigns and promotions using AakashTel. Calculating the number of leads received, converted, and missed can give a sense of conversions in relation to the amount of money, time, and effort expended. Features of AakashTel Cost Effective Because we can use package discounts based on networks, VoIP calls are more affordable than traditional phone calls. No additional hardware or software Required It only takes a click to use an existing laptop or mobile phone with a modern business phone system; no additional hardware, software, or infrastructure is needed. Easy to Set-Up Your aakashTel system can be operational in 30 minutes. Remote Ready Today’s organizations, which are adaptable to remote workers, benefit from flexible solutions in addition to on-site staff. Simple to Scale Your business phone system may be scaled without the help of IT specialists; all it takes is a click to add your agents. All of your necessary additional volumes will be managed by us. Extensive Reporting With the aakashTel phone system, you can monitor all of your agents, assess their performance, and make necessary adjustments to increase the effectiveness and efficiency of your operations. How do Real Estate firms get profit from AakashTel in Nepal? Any real estate company will initially begin marketing their plots or homes through all of the available promotion channels, including newspaper and television commercials, banners, posters, and social media promos. The real estate company will put their business or contact information in these promos so that the buyer may get in touch with them to learn more about the plot or house. Alternatively, Buyers can contact the real estate company by calling the contact number or business number listed on the promotional material to speak with a sales representative about their specific needs. The company number will function as a virtual number through cloud telephony, allowing for simple handling of all customer calls. Wrap Up Every step of the customer experience is smooth thanks to AakashTel Cloud Telephony Service Provider in Nepal. The cloud telephony feature included in the AakashTel-powered service gives your company an advantage over competitors. It aids in streamlining all business procedures and helps provide clients with a solution in real-time. Therefore, get in touch with AakashTel if you’re seeking Cloud Telephony Service in Nepal that provides a voice communication option.
Are Small Businesses ready for Cloud Computing in Nepal? Posted on December 31, 2024February 6, 2025 by administrations For businesses in Nepal, the Internet has created a whole new universe of opportunities for their daily operations. Because cloud computing in Nepal has the ability to offer real-time access to remote resources and information from anywhere in the world, many organizations are embracing it. How is Cloud Computing in Nepal Becoming Game Changer for Small Businesses? Due to its many advantages, including agility, scalability, and high performance, cloud computing has been slowly gaining ground in the present IT scene. Nowadays, businesses all around the world including Nepal use computer technology to create a wide range of products. Cloud computing services are being used by businesses and companies more and more. Gains from Cloud Computing Reduced hardware and support requirements: Because your company won’t have to administer the software, cloud computing often requires a lower IT team than a traditional IT setup. You might find that you don’t need to replace your computers as frequently because cloud services don’t require powerful PCs. Collaboration at any time and anywhere: Your staff employees may find it simpler to operate remotely thanks to cloud applications. Additionally, using cloud tools can make it simpler to collaborate with people outside of your NGO. A green option: Massive data centers are more effective than tens of thousands of rugged desktop computers despite consuming a lot of electricity. Are Small Businesses geared for Cloud Computing in Nepal? For a while now, large businesses have been using cloud computing technology in Nepal. These days, more and more small businesses are using this approach to managing their IT. This small business trend is rising as specialized managed IT companies help them move their IT to the cloud and then efficiently manage it. Can Cloud Computing Save Money for Small Businesses in Nepal? It’s simple to forget how much information technology costs. In addition to “hardware costs” like the cost of “hardware,” infrastructure, and software licenses, there are other immaterial “indirect costs” such as hiring IT staff, diagnosing issues, running servers on energy, and cooling the server room and building. As a general rule, you should be looking for 100% cost-free savings within the range of 30–50% annually. A small business owner in Nepal should, at the absolute least, consider cloud computing for their team given these levels of cost reductions. Also, visit our subsidiary Bulk SMS Service Provider Company in Nepal – Aakash SMS
How Cloud Call Center Software Helps You Scale Business Operations Posted on December 31, 2024February 6, 2025 by administrations What is call center software on the cloud? A product called call center software that is hosted in the cloud is made to manage phone calls for business purposes without the requirement for physical hardware and other accessories to enable communication channels. Your customer support team may take incoming calls and place outgoing calls using cloud contact center software. They can also monitor performance and important metrics, and they can employ automated scripts to provide faster responses. Cloud contact center solutions come with two-way communication capabilities and auxiliary features like voicemail, SMS, missed call services, delivery tracking, and app-to-app connecting to help with this. For e-commerce platforms, CRMs, chat systems, and marketing software solutions, these software solutions have simple integration possibilities. Important data like a caller’s purchasing history, prior phone calls, chat transcripts, comments, etc. can also be included in them. Here’s how an inbound call center application functions: Setting up a customer-facing number is the first step. Customers can contact this number with inquiries. All incoming calls to this number are transferred to a virtual number. Each virtual number has a unique call flow associated with it. For a better user experience, personalize the call flow and IVR welcome. The call is directed to the appropriate agents once information such as language preference and the nature of the inquiry is acquired over IVR. The caller waits in line if all the agents are busy. Once the customer and the agent are in contact, the agent tries to answer the customer’s question. The support ticket software is updated with information about the entire dialogue and agent activities. A question that has been answered is labeled as closed. Otherwise, it is still wide open. What justifies moving your call center to the cloud? The adaptability, scalability, affordability, and diversity offered to give cloud-based call center software a distinct competitive advantage. Businesses can take advantage of an efficient communication route with cloud-based call center systems while spending little on deployment and implementation costs. You just pay for the services you use, with no additional fees for maintenance or upgrades. Cloud Call Center Software Features Cloud-based solutions can benefit organizations of all sizes and organizational structures, not only major enterprises. This is how: Affordability Small firms sometimes have tight financial constraints, thus cloud-based call solutions‘ low setup costs are ideal in this environment. You just pay for what you use when you use these cloud-based solutions‘ outbound and inbound call center services. You can also scale up or down as you go without losing valuable funds in addition to this. There is, even more, cost transparency with specific subscription plans. Call center software for small enterprises is an intelligent decision because you are fully aware of the communication procedures and add-on services you have been charged for. Flexibility in scaling A conventional PBX system can be challenging to upgrade. But with call center software, the procedure is made exceedingly simple. You can add or remove features and extensions to a cloud-based call center software once you’ve begun using it to meet your company’s demands. The same cloud telephony solutions can be utilized to enable remote working for your support employees if you need to significantly scale down your business operations and switch from an office setup to a remote working arrangement. No additional fees The pricing transparency of cloud contact center solutions over PBX systems is another obvious benefit. In an on-site call center, there is no guarantee of fixed, clearly defined prices because unplanned expenses for repairs, upgrades, and maintenance are always a possibility. However, pricing for hosted cloud-based products is disclosed upfront. You always know the actual cost of running your call center because it is fully usage-based. Conclusion AakashTel is a perfect cloud-based telephone solution provider out here in Nepal, that can match your needs, constraints, and company goals. Our Cloud-based solutions are not only designed to provide the best possible customer service but also serve as the ideal instrument for solidifying a customer base by consistently contacting them. It provides priceless information about client expectations and experiences.