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Never Miss a Call from Your Customer Ever Again!
Call Tagging
Interactions With Call Tagging Categorize your customer calls based on interactions, goals, preferences and other metrics. Analyze them to make a data-driven decision and improve your strategy.
Call Tagging is a feature that helps businesses to assign a tag to every customer calls for future reference.
For example, a call in your customer service department can be tagged as “New Inquiry”, “Billing Issue” or “Technical Support”. This helps you to keep track of the calls and organize your workforce accordingly.
Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.
The call tagging feature allows users to label and categorize phone calls based on specific criteria, such as the nature of the inquiry, customer status, or issue type. This functionality aids in organizing customer interactions, tracking sales and marketing efforts, and enhancing overall customer service.
Yes! Tags help agents instantly access client history (e.g., "complaint-pending") and resolve issues 40% faster, reducing wait times for Nepali customers.
Call tags enable agents to quickly identify the context of previous interactions, allowing for more personalized and efficient customer support. By understanding the history and nature of past calls through tags, agents can address issues more effectively and enhance the overall customer experience.
Tags help segment clients (e.g., "SME," "tourist"), track preferences, and prioritize follow-ups and it is ideal for Nepal’s growing startups and local enterprises.
We offer plans from NPR 1,499/month, with unlimited tags and free training. Cost-effective for startups and scalable for large call centers.
To effectively manage call tags in help desk software: ✅ Develop a Clear Tagging Strategy: Establish guidelines on how tags should be used and what categories are necessary. ✅ Regularly Review and Update Tags: Ensure that tags remain relevant and reflect current business needs. ✅ Train Agents on Tagging Procedures: Provide training to ensure consistent and accurate use of tags across the team. ✅ Monitor Tag Usage: Periodically analyze how tags are being applied to identify any inconsistencies or areas for improvement.
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