Call Tagging

Call Tagging

Categorize Your Calls, Track Interactions With Call Tagging

Interactions With Call Tagging Categorize your customer calls based on interactions, goals, preferences and other metrics. Analyze them to make a data-driven decision and improve your strategy.

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Flexible Strategy for Diverse Customers

Create Custom Tags

Create Custom Tags

Easily categorize and label calls instantly after a customer call. Whether it's a sales inquiry, support request or follow ups, organize your calls smoothly.
Improve Team Collaboration

Improve Team Collaboration

A great sign language to make all your agents understand the customer’s behaviour immediately. Ensure smooth handover and consistent communication.
Data-Driven Decisions

Data-Driven Decisions

Study your tags to identify market trends, changing customer preferences, and areas of improvements. Utilize a data-driven approach for wiser decision making.
What is a Call Tagging Feature?

What is a Call Tagging Feature?

Call Tagging is a feature that helps businesses to assign a tag to every customer calls for future reference. 

For example, a call in your customer service department can be tagged as “New Inquiry”, “Billing Issue” or “Technical Support”. This helps you to keep track of the calls and organize your workforce accordingly.

How Does A Call Tagging Feature Works?

How Does A Call Tagging Feature Works?

  1. Customize Tags
    Create tags relevant or common to your business nature like “Possible Lead”, “Customer Complaint” or “Technical Support”.
  2. Assign Tags To Calls
    Based on the nature of interaction, agents assign one or multiple tags during or after the call.
  3. Store and Retrieve
    Tagged calls will get stored on a centralized database easily accessible for all of your agents whenever they need it.
  4. Analyze Tagged Data
    Analyze the tagged calls to uncover patterns, customer behavior, and team performance metrics.
  5. Refine Your Operations
    Utilize analyzed data to improve customer experience, optimize sales strategy, and improve team’s operational performance.
Don't let customers hang (up).

Don't let customers hang (up).

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3 Way Calling

3 Way Calling

Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold.
Call Transfers

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Transfer calls to internal or external contacts in a click, with the option to explain the case to your colleague first.
Campaigns

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Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.
FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

The call tagging feature allows users to label and categorize phone calls based on specific criteria, such as the nature of the inquiry, customer status, or issue type. This functionality aids in organizing customer interactions, tracking sales and marketing efforts, and enhancing overall customer service.

Yes! Tags help agents instantly access client history (e.g., "complaint-pending") and resolve issues 40% faster, reducing wait times for Nepali customers.

Call tags enable agents to quickly identify the context of previous interactions, allowing for more personalized and efficient customer support. By understanding the history and nature of past calls through tags, agents can address issues more effectively and enhance the overall customer experience.

Tags help segment clients (e.g., "SME," "tourist"), track preferences, and prioritize follow-ups and it is ideal for Nepal’s growing startups and local enterprises.

We offer plans from NPR 1,499/month, with unlimited tags and free training. Cost-effective for startups and scalable for large call centers.

To effectively manage call tags in help desk software:
✅ Develop a Clear Tagging Strategy: Establish guidelines on how tags should be used and what categories are necessary.​
✅ Regularly Review and Update Tags: Ensure that tags remain relevant and reflect current business needs.​
✅ Train Agents on Tagging Procedures: Provide training to ensure consistent and accurate use of tags across the team.​
✅ Monitor Tag Usage: Periodically analyze how tags are being applied to identify any inconsistencies or areas for improvement.

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