Text-to-speech and Speech to text Implementation of AI to ensure even if you miss some important information during a customer call, you will always have a backup. Also, your text can be converted to AI-generated voices super useful for the automatic resolution of repetitive customer queries or issues.
Automatic call tags and notes generation This is the use of AI and its ability to monitor your customer calls and generate automatic call tags and notes. This feature provides you with the pain points of your customer calls eliminating the manual generation of tags and notes.
Trending topic generation Let our call management software monitor your customer calls and analyze the pain points so that it can generate most talked topics, issues, or queries. This allows you to understand your market, and user’s interests, and personalize your service accordingly.
Sentiment analysis Categorize your customer interactions with your organization into different sentimental categories (Excellent, Good, Neutral, Bad, Very Bad). Now, analyze these interactions and their causes to identify what is working and what is not.
Talk-to-listen ratio Use AI to generate the ratio your agent talked to and listened to in specific customer calls. This helps your agent to sharpen their skills and provide top-class customer service.
Automatic ticket generation Convert your customer calls directly into actionable tickets using our powerful AI-based call management software solution. No time is wasted in identifying issues or queries, just resolve them.