Customer Stories: AakashTel – Empowering Businesses Across Nepal

Hear out our clients' experience with us!

“As a tech startup, scalability was a challenge. AakashTel's platform seamlessly integrated with our CRM, simplifying call tracking and lead follow-ups. Call recording improved team training, and their proactive support ensured smooth onboarding and custom call flows. AakashTel is more than software—it's a growing partnership.”
Alisha Bista

Alisha Bista

SmartTech Solutions

“As a trekking agency, timely communication is crucial, especially during peak seasons. Before AakashTel, managing inquiries was challenging. Their call routing and IVR systems now let us handle multiple calls efficiently, while the analytics dashboard helps optimize resources during peak times. Customer satisfaction has increased by 40%, and response times are now twice as fast. AakashTel has transformed how we connect with clients.”
Sushil Shrestha

Sushil Shrestha

Himalayan Treks & Expeditions

“AakashTel’s call center solution has been a perfect fit for our educational platform. It has made managing inquiries from parents and students incredibly efficient. The automated features save us hours of work, and their support team is always ready to assist. This is hands down one of the best investments we’ve made for our business!”
Mt Husian

Mt Husian

Etutor Class

“We’ve been using AakashTel’s call center solution for over a year, and it has completely transformed how we handle customer interactions. The system is secure, reliable, and incredibly user-friendly. Their team was very supportive during the onboarding process, ensuring we faced no hurdles. I highly recommend their services to any business looking to enhance customer communication.”
Sher Bahadur Shaha

Sher Bahadur Shaha

G Soft Technology

“What stands out about AakashTel is how effortlessly their solution fits into our operations. Their onboarding portal simplified everything, guiding us step-by-step in utilizing the software to its full potential. It's rare to find a company so dedicated to its clients' success. We’re grateful for the improvement in our customer support efficiency!”
Manish Adhikari

Manish Adhikari

Safalza Group Private Limited

“AakashTel’s call center system has been a cornerstone in improving our service delivery. The features are modern and well-designed, and the entire platform feels robust. Our team quickly adapted to the system thanks to the detailed onboarding instructions. Kudos to the team for their amazing support!”
Dhanraj Sharma Poudel

Dhanraj Sharma Poudel

Office Care Nepal

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FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

The first and foremost important thing is to figure out who your target audience are, their preferences and behaviour. Define a clear goal of your campaign. Focus on making your message clear and personalized. Then shoot your campaign using Bulk sms or Voice and track its performance. Prepare your agents to handle calls effectively.

Here are the key features to help your voice call campaign: Automated dialing, pre-recorded messages, Interactive Voice Response (IVR), call tracking and analytics, call recording, real-time monitoring, & CRM integration etc.,

Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.

Yes, AakashTel call center solutions offer call monitoring, listen, whisper or Barge features, allowing supervisors to listen in or assist.