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The first and foremost important thing is to figure out who your target audience are, their preferences and behaviour. Define a clear goal of your campaign. Focus on making your message clear and personalized. Then shoot your campaign using Bulk sms or Voice and track its performance. Prepare your agents to handle calls effectively.
Here are the key features to help your voice call campaign: Automated dialing, pre-recorded messages, Interactive Voice Response (IVR), call tracking and analytics, call recording, real-time monitoring, & CRM integration etc.,
Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.
Yes, AakashTel call center solutions offer call monitoring, listen, whisper or Barge features, allowing supervisors to listen in or assist.
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