On-Premises Office IVR Solutions

On-Premises Office IVR Solutions

Powerful On-Premise Office IVR Solution for Your Business

We offer reliable on-premise office IVR solutions to manage calls professionally giving you competitive advantage.
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On-Premises Office IVR Solutions

How is it Configured?

How is it Configured?

Calling

Streamline your Outbound and Inbound calling.

Extensions

Extensions

Generate or create an extension number and assign it to your agents. It makes searching or transferring the call to your agents a lot easier.
Voicemail

Voicemail

Provide a personalized experience to your customers. A professional voicemail when your agents are busy or even outside of your business hours.
3 Way Calling

3 Way Calling

Listen to your agents interacting with customers silently. Guide them without letting your customers know about it or simply join the call.
Call Transfers

Call Transfers

One click call transfer to your team inside or outside of your contacts allowing you to explain the reason for call transfer first.
Campaigns

Campaigns

Create, schedule, automate and keep track of your campaigns targeting your thousands of ideal audiences at once.
Smart Dialer

Smart Dialer

Let our smart dialer automatically dial from a list even from a website or CRM, eliminating manual dialing. If connected, it routes to the right agent.
Power Dialer

Power Dialer

Automate your outbound calling and reach 3x more customers by assigning a call campaigns to your agents.
Voicemail Drop

Voicemail Drop

Save time and boost efficiency by letting agents leave pre-recorded messages in customer voicemail boxes instantly.
Click-to-Call

Click-to-Call

Simplify your customer communication, reduce errors and save time by enabling agents to call directly from a CRM or web interface with a single click.
Customer Details

Customer Details

Access your customer details based on recent calls and their profile during calls with them to give personalized experience.
Call Notes

Call Notes

Create and access your important notes you created in your past conversations and use them in future calls.
Call Tagging

Call Tagging

Organize and categorize calls by leveling them (e.g “Follow up”, “Complaints”, “Sales”) .
Unlimited Concurrent Calls

Unlimited Concurrent Calls

Improve your call efficiency and ensure no missed calls even during peak hours. Our solution allows you to handle multiple calls simultaneously without compromising on call quality.
Notifications

Notifications

Stay informed in real-time by alerting agents and managers about critical events such as missed calls, customer escalations, or follow-ups in your mobile or laptops.
Personalized Messages

Personalized Messages

Make your customer feel special with personalized experience in every step with pre-recorded voice calls, and most suitable expert’s assistance.

Why Should You Choose AakashTel for Your Business Call Management

Efficient Call Management with AI Automation

Efficient Call Management with AI Automation

AakashTel’s effective AI-powered system is the answer to handle your high business calls seamlessly. Whether it's a peak hour or busy seasons, ensure your every customer calls are attended with a personalized voice message. That ensures great customer experience.

Cost-effective Cloud Communication

Cost-effective Cloud Communication

Save up-to 80% on your operational cost with our cloud-based telephony system & manage your inbound, outbound and missed calls seamlessly. AakashTel offers scalable, flexible solutions that can grow with your business. This allows you to focus more on what matters the most while keeping the cost low.

Effortless Call Handling with Virtual Receptionists

Effortless Call Handling with Virtual Receptionists

Get rid of manual call transfer! AakashTel’s office IVR routes your customer’s calls directly to the right person in your team. It hooks your customer with personalized experience while reducing time and effort to ensure seamless call transfer.

Building Trust and Compliance with Voice Calls

Win your customer trust. Offer secure, professional communication environment with complete control over call data and recordings.

Protect your customers privacy and safeguard their data

Emergency calling Emergency calling

Ensure emergency calls like police, fire or medical calls will get routed to the nearest PSAPS (Public Service Answering Points).

Secure media Secure media

Encrypt and protect both the voice data (call content) and the signals that manage the call (like dialing and ending) to maintain call privacy.

As a verified caller, you improve the reputation of your calls while helping fight unlawful robocalls and caller ID spoofing with:

Secure your customer data during storage and transmission.

Limit access to your customer’s data to authorized and trusted personnel only.

Record your interactions with customers and safeguard them with limited access.

FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

On-premise IVR solutions are ideal for: - Large enterprises with high call volumes. - Businesses that require stringent data privacy (e.g., banking, healthcare). - Companies with existing infrastructure and technical teams to manage the system. - Organizations preferring long-term cost savings over monthly subscriptions.

Some of the most common benefits that an on-premise IVR solution offers businesses and organizations are: Streamline call routing and distribution, Offers complete control and customization to tailor call flows and features, Supports scalability to handle high call volumes as business needs grow, It can handle more calls as your business expands without extra costs.

An On-premise office IVR solution is a system installed and managed within a company’s infrastructure. It allows businesses to automate call handling, enabling callers to interact with a menu system through voice or keypad inputs.

The cost of an on-premise IVR system depends on factors like the number of lines, features, and scalability.

Some of the main features include: - Customizable Call Flow: Tailor options to meet business needs. Self-Service Options: Enable callers to access information or perform tasks without agent assistance. - Integration with Local Systems: Seamlessly connect with in-house databases, CRMs, or PBXs. - Call Routing: Direct calls to the right department or agent based on inputs. - Voice Recognition: Allow callers to interact through voice commands. - Call Recording: Record calls for training or compliance purposes. - Fail-Safe Operations: Continue running even during internet outages.