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Never Miss a Call from Your Customer Ever Again!
Remote Teams
In doubt about the efforts and performance of your remote sales and customer support teams? Whether you’re handling customer queries, internal co-ordinations or monitoring agent’s performance; our call management solution handles your remote teams like a breeze.
Keep your communication data organized in place. Use a call management software to route and monitor calls, integrate CRM, SMS, and WhatsApp, and store customer data; all in a shared environment.
Ensure your remote and on-site teams are on the same page. Allow them to transfer or connect, monitor or join calls, and access call notes and customer details instantly.
Monitor the productivity and performance of your remote teams with in-depth analytics and reporting features. Track metrics like sign-in/sign-out time, call duration, response time, and customer satisfaction to optimize and improve their performance.
Make your customers feel special and valued every time you interact with them. Store important call notes, tags, previous purchases, issues, call recordings, feedback, etc., easily accessible in a shared environment.
Keep track of all your business calls. Our call center software solution gives you comprehensive insights on your calls (outbound, inbound, missed, resolved / unresolved) to make sure no business opportunity is missed. Also, automate your outbound calls using our smart dialer feature.
Tailor super catchy messages and use Bulk SMS/ Voice to broadcast them to thousands of your prospects and customers within a few clicks. Track open, engagement rates and feedback and make your every campaign successful.
Customize your call management software solution as per your needs and business requirements. Use the overall features and functionalities or selected ones only.
We set up the solution in your business environment and train you to use each and every functionality optimally. Additionally, quick issue resolution and ongoing support and maintenance ensure seamless performance.
You can always count on us to deliver top-quality services at a good price. We charge only for the service you use and our pricing model is crystal clear without any hidden edges.
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