Financial Services

Ease Your Every Function with AakashTel’s Call Center Solution for Finance

Ensure top quality in every call, and interactions with your customers using our call center solution tailored carefully to meet your financial needs. Increase call volumes, response and outbound success rate, and customer satisfaction and win deals effortlessly.

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Ease Your Every Function with AakashTel’s Call Center Solution for Finance

Optimize Your Support, Win Your Customers & More Deals

IVR for Finance

IVR for Finance

Automate your routine queries like account balance, branch locations, loan eligibility, etc to save the time and effort of your agents. Direct your customers automatically to sales, accounts, loans, or insurance for specialized support.

Power of Bulk SMS and Voice

Power of Bulk SMS and Voice

Keep thousands of your customers and important prospects notified and engaged. Whether it's due dates, transaction alerts, policy updates, system downtime, or fraud alerts, your customers get timely notifications.

Keep Records and Analyze

Keep Records and Analyze

Call records, notes, tags, and details for every customer based on their previous interactions. Identify your callers instantly and personalize your service accordingly. Use their behavior, and preferences to improvise your service and strategies.

Secure Communication (OTP and Number Masking)

Secure Communication (OTP and Number Masking)

Use OTPs to provide secure authentications for transactions and account access. Mask your customer’s phone number during interactions to ensure their data confidentiality. Security is the main concern in finance so don't give any excuse to doubt your credibility and professionalism.

Omni-Channel Integration (Voice, SMS, WhatsApp)

Omni-Channel Integration (Voice, SMS, WhatsApp)

A centralized platform to manage and handle all of your customer interactions via a single platform. Not only that, it allows your customers to connect via a preferred channel which reduces frustrations and improves customer satisfaction.

Campaigns, Surveys, and Feedback

Campaigns, Surveys, and Feedback

You have customer behavior, notes, recordings, and details all recorded and accessible. Also, two-way messaging is super useful in feedback collection. You can use that information to craft successful campaigns, surveys, etc.

What Else We Offer?

Remote/On-Site Training

Remote/On-Site Training

Our technical team assists you virtually or even visiting your financial institution to set up and use the features and functionalities of our call center software solution.

Regular Maintenance

Regular Maintenance

If any system bugs or issues arise, our technical team of experts ensures a quick resolution without hampering your workflow.

Quality Solution at a Reasonable Price

Quality Solution at a Reasonable Price

We charge only for the service you use. We have flexible pricing models as per the features and functionalities you need according to your needs. Explore the pricing of our solutions here.