Welcome to AakashTel Onboarding Portal

Use it like a Pro.

Welcome to AakashTel onboarding portal; a step-by-step journey to introduce you to every corner of our call center solution. Whether you are setting up our system for the first time or want to explore more advanced features; we’ve got you covered!

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Welcome to AakashTel Onboarding Portal
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Let’s Start

Let’s jump right into the business. In this section, we will take you through a step-by-step process from setting up your account to turning advanced features in your favor.

Account Setup Made Easy

Account Setup Made Easy

Boost efficiency with features like power dialing and intelligent call routing. Close deals, resolve issues faster and get a 360 customer view with powerful CRM and helpdesk integrations.

Boost efficiency with features like power dialing and intelligent call routing. Close deals, resolve issues faster and get a 360 customer view with powerful CRM and helpdesk integrations.

Boost efficiency with features like power dialing and intelligent call routing. Close deals, resolve issues faster and get a 360 customer view with powerful CRM and helpdesk integrations.

Configure Your Call Center

Configure Your Call Center

Boost efficiency with features like power dialing and intelligent call routing. Close deals, resolve issues faster and get a 360 customer view with powerful CRM and helpdesk integrations.

Boost efficiency with features like power dialing and intelligent call routing. Close deals, resolve issues faster and get a 360 customer view with powerful CRM and helpdesk integrations.

Boost efficiency with features like power dialing and intelligent call routing. Close deals, resolve issues faster and get a 360 customer view with powerful CRM and helpdesk integrations.

Learn with Guided Tutorials

Video Walkthroughs

Video Walkthroughs

Step-by-step video tutorials to guide you through essential features.

Watch Tutorials
Interactive Demos

Interactive Demos

Practice setting up call queues, IVRs, and more in a simulated environment.

Try a Demo
Knowledge Base

Knowledge Base

Access a rich library of articles and FAQs for quick troubleshooting.

Explore Articles

Optimize performance with Analytics

Optimize performance with Analytics

Boost efficiency with features like power dialing and intelligent call routing. Close deals, resolve issues faster and get a 360 customer view with powerful CRM and helpdesk integrations.

Boost efficiency with features like power dialing and intelligent call routing. Close deals, resolve issues faster and get a 360 customer view with powerful CRM and helpdesk integrations.

Boost efficiency with features like power dialing and intelligent call routing. Close deals, resolve issues faster and get a 360 customer view with powerful CRM and helpdesk integrations.

Support when you need it

Get personalized guidance from our onboarding team. Connect with other AakashTel users to share tips and best practices. Reach us via chat, email, or phone anytime you need help.
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Launch and Grow with Confidence

You're all set to provide exceptional service to your customers! Keep exploring our features and keep growing with AakashTel.
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FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

It depends on the number of users and the additional features you want in your IVR solutions. Explore our different pricing plans or reach our sales team to explore different options you have.

Here’s simple step-by-step process using our solution: Define the goal (e.g., promotion, feedback, reminders), Add a list of recipients’ phone numbers, Record or script the message you want to deliver, Choose the best time for calls based on the audience, Start the campaign and track its performance through analytics like delivery rate and responses.

Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.

Go to the IVR setting on your AakashTel Call center solution. There you will be displayed the lists of your IVR, select the one IVR where you want to add your customized greeting. If you are setting up the IVR for the first time, “Add new IVR” and upload your customized greeting to it.

Click on the going call you want to transfer the call. You will be displayed with numerous options, click on the “transfer” button. Dial the extension number or phone number you want to transfer the call to and transfer the call.