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Updates from the Aakashtel team

Why is the caller experience crucial, and how might voice APIs help?
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Why is the caller experience crucial, and how might voice APIs help?

Organizations must rethink their communication strategies as we move through 2022 and toward the end of 2023 if they want to increase their client base. Fortunately, in the present business…

How To Establish Cybersecurity For VoIP Systems
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How To Establish Cybersecurity For VoIP Systems

VoIP systems are susceptible to attacks from hackers and cybercriminals, just like any other internet-connected device. Fortunately, by using recommended…

Call Center Analytics: The Key to Data-Driven Decision Making
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Call Center Analytics: The Key to Data-Driven Decision Making

Call center analytics is the practice of collecting, analyzing, and reporting on data from call center operations. It can be…

Inbound and Outbound IVR Cloud Telephony Call Center Solution in Nepal
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Inbound and Outbound IVR Cloud Telephony Call Center Solution in Nepal

Inbound and Outbound Interactive Voice Response IVR System is the automatic voice response system. For instance, if you have ever called…

How does it matters to Effectively Analyse Cloud Call Center Analytics Data?
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How does it matters to Effectively Analyse Cloud Call Center Analytics Data?

Monitoring and enhancing Cloud call center management and the customer experience depend heavily on call center analytics data. In order to enhance customer experience, agent…