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Updates from the Aakashtel team

IN-DEPTH INTRODUCTION TO IVR | ALL QUESTIONS ANSWERED
IVR

IN-DEPTH INTRODUCTION TO IVR | ALL QUESTIONS ANSWERED

IVR stands for Interactive Voice Response in which a caller is responded to automatically, allowing their choice. The main motive behind the IVR services is to provide the relevant information…

7 Most Important Sales Performance Metrics To Track
Sales

7 Most Important Sales Performance Metrics To Track

The first thing you need to know when discussing sales metrics used to measure sales rep productivity is that they…

Why is the caller experience crucial, and how might voice APIs help?
Voicemail

Why is the caller experience crucial, and how might voice APIs help?

Organizations must rethink their communication strategies as we move through 2022 and toward the end of 2023 if they want…

How To Establish Cybersecurity For VoIP Systems
Cloud Telephony Service

How To Establish Cybersecurity For VoIP Systems

VoIP systems are susceptible to attacks from hackers and cybercriminals, just like any other internet-connected device. Fortunately, by using recommended…

Call Center Analytics: The Key to Data-Driven Decision Making
Call Center

Call Center Analytics: The Key to Data-Driven Decision Making

Call center analytics is the practice of collecting, analyzing, and reporting on data from call center operations. It can be…

Inbound and Outbound IVR Cloud Telephony Call Center Solution in Nepal
IVR

Inbound and Outbound IVR Cloud Telephony Call Center Solution in Nepal

Inbound and Outbound Interactive Voice Response IVR  cloud telephony solution is the automatic voice response system. For instance, if you…

Why does it matters to Effectively Analyse Cloud Call Center Analytics Data?
Cloud Call Center

Why does it matters to Effectively Analyse Cloud Call Center Analytics Data?

Monitoring and enhancing Cloud call center management and the customer experience depend heavily on call center analytics data. In order to enhance customer experience, agent…

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