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3 Way Calling
Include expert’s insights and help instantly to guide your agents while they are in a conversation with your potential/valued customers. Train your employees to help them close all the deals, even the trickiest ones.
A 3-way-calling is an innovative feature that allows you to connect three participants in a single phone call. Add a third participant seamlessly without any interruptions where he will be provided with three excellent options to either Listen, Whisper, or Barge.
For instance, a customer calls for a query. If you need input from a supervisor (another department or experts), that person or team member can join the call instantly.
As the name suggests, 3-way-calling needs 3 different components i.e., caller, recipient, and a supervisor who monitors the call. The step-by-step process usually looks like this:
Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.
In general, 3-way calling and conference calls are slightly different. It's because 3-way calling used to allow only 3 participants to join the call whereas in conference calls, large numbers of participants can join the call. But using AakashTel’s call management solution, as long as you have a supervisor role and vacant channels, you can join the call.
The call will continue smoothly without any interruption.
Yes, all the calls including 3-way calls will be automatically recorded and you can access and control it anytime you need to.
No, as long as you are a supervisor and have a vacant channel left. No Channels are provided on the basis of your subscription plan.
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