3 Way Calling

3 Way Calling

Listen and Guide your Agent interactions with 3-way-calling

Include expert’s insights and help instantly to guide your agents while they are in a conversation with your potential/valued customers. Train your employees to help them close all the deals, even the trickiest ones.

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Ensure Top Quality in Your Business Interactions

Take Control

Take Control

Monitor your important business calls silently with AakashTel’s 3-way-calling feature. Ensure your agents handle the way you want them to.
Train Your Agents

Train Your Agents

Skyrocket the skills of your agents by allowing experts to guide and monitor their interactions and performance.
Add Expert’s Touch

Add Expert’s Touch

Allow experts to join and leave the conversation silently without letting your callers know.
What is 3-Way-Calling?

What is 3-Way-Calling?

A 3-way-calling is an innovative feature that allows you to connect three participants in a single phone call. Add a third participant seamlessly without any interruptions where he will be provided with three excellent options to either Listen, Whisper, or Barge.

For instance, a customer calls for a query.  If you need input from a supervisor (another department or experts), that person or team member can join the call instantly.

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How does AakashTel’s 3-way-calling Work?

How does AakashTel’s 3-way-calling Work?

As the name suggests, 3-way-calling needs 3 different components i.e., caller, recipient, and a supervisor who monitors the call. The step-by-step process usually looks like this:

  1. Call initiation: A regular phone call between the caller and your agent.
  2. Supervise the Call: The supervisor can see all the calls in progress. The supervisor chooses the conversation he needs to join and talks to both the callers and agents or guides the agent silently.

Key Benefits of 3-Way-Calling

Resolves Queries or Problem Faster

When your customer faces an issue or has a query that requires the expertise of multiple departments or individuals, 3-way-calling enables real-time collaboration between them. That eliminates the delays caused by follow-ups or call transfers.

Boosts Customer Retention

Your customers love faster and personalized service, well everybody does. So make them happy by resolving their complex issues on a single phone call using 3-way-calling.

Improves Team Collaboration

Connect seamlessly with agents from different departments seamlessly. With 3-way-calling, there is no need for lengthy email chains or separate meetings. Teams can exchange ideas and eliminate misunderstandings in real time.

It is Cost-effective Communication

This solution is way cheaper than a traditional call management system. It reduces the need for separate calls, additional tools, and travel costs, consolidating discussions into a single session.
How to Set Up 3-way-calling into AakashTel's Solution?

How to Set Up 3-way-calling into AakashTel's Solution?

  • Log in to your Supervisor Account.
  • On the dashboard, there is a section “Live Section” on which you can see the calls “In Progress”.
  • Click 3 dots on the right corner of the ongoing call, you will be presented with three options:
    - Listen,
    - Whisper,
    - Barge.
  • If you want to just listen to the conversation, Click “Listen”.
    If you want to guide your agent silently, Click “Whisper”.
    If you want to talk with both, Click “Barge”.
    You can easily hang up and change your role.
  • The call record will be automatically stored in the “Call History Log” if needed for future reference.
Don't let customers hang (up).

Don't let customers hang (up).

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FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

In general, 3-way calling and conference calls are slightly different. It's because 3-way calling used to allow only 3 participants to join the call whereas in conference calls, large numbers of participants can join the call. But using AakashTel’s call management solution, as long as you have a supervisor role and vacant channels, you can join the call.

The call will continue smoothly without any interruption.

Yes, all the calls including 3-way calls will be automatically recorded and you can access and control it anytime you need to.

No, as long as you are a supervisor and have a vacant channel left. No Channels are provided on the basis of your subscription plan.