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Office IVR Solutions
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AakashTel’s IVR system is designed to give your customers the best experience possible. It is flexible, cost-effective, and a must-have system to automate your workflow. But how does it work?
When your customer calls, our IVR system automatically answers the call.
It presents your customer with a clear menu with options (e.g., Press 1 for sales, Press 2 for support).
Based on the customer selection, the system routes the call to the most suitable department or agent.
For common inquiries (e.g., account balance), the IVR can provide automated responses without needing a live agent.
If the inquiry requires a human touch, the IVR system automatically transfers the call to the next available agent.
After the completion of a call, our system allows you to send automated follow-up messages or surveys to ensure customer satisfaction.
Handle your business calls (Incoming & Outgoing) perfectly.
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Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.
At AakashTel, we are trusted by 100+ organizations in Nepal such as Samsung, Shivam Cement, DishHome, Nepal Clearing House, British Council etc., We pride ourselves on offering customizable and top-quality IVR solutions that fits for businesses of all kinds and sizes.
It depends on the number of users and the additional features you want in your IVR solutions. Explore our different pricing plans or reach our sales team to explore different options you have.
An IVR payment solution allows customers to make secure payments over the phone using an automated system. It guides users through the process step by step, enabling them to input payment details like card numbers or mobile payment codes. This solution is commonly used for utility bills, recharges, ticket bookings, and more.
A common example of an IVR service is a customer support hotline for a telecom company. For instance, when you call a provider, an automated voice greets you and offers options like: "Press 1 for balance inquiry." "Press 2 for technical support." "Press 3 to speak to a representative." The IVR system then routes your call based on your selection, ensuring faster and more efficient service.
Here are some of the features of AakashTel IVR system: Custom greetings to align with your brand. Call routing to direct callers to the right department or agent. Self-service options to resolve queries without agent assistance. Integration with CRM to access customer details for personalized interactions. Analytics and reporting to track performance and improve customer service. Scalability to adapt to your growing business needs.
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