IVR Solution

IVR Solution

Route & Manage Your Calls with Best Cloud-based IVR Software in Nepal

Master your customer experience with automated responses, call routing, and self-service options using the best IVR solution for businesses in Nepal, Get real-time data and insights to monitor and improve your team’s performance, Never leave your customers hanging, provide 24/7 efficient customer support with our IVR system.
Try for Free

How Does the AakashTel IVR System Work?

AakashTel’s IVR system is designed to give your customers the best experience possible. It is flexible, cost-effective, and a must-have system to automate your workflow.
But how does it work?

Try it yourself
1

Call Reception

When your customer calls, our IVR system automatically answers the call.

2

Menu Options

It presents your customer with a clear menu with options (e.g., Press 1 for sales, Press 2 for support).

3

Call Routing

Based on the customer selection, the system routes the call to the most suitable department or agent.

4

Self-Service Option

For common inquiries (e.g., account balance), the IVR can provide automated responses without needing a live agent.

5

Live Agent Transfer

If the inquiry requires a human touch, the IVR system automatically transfers the call to the next available agent.

6

Follow Up

After the completion of a call, our system allows you to send automated follow-up messages or surveys to ensure customer satisfaction.

We insist, every business that values customers should have an IVR system. <br>We are not saying it just because we provide one, but it can really make a difference. <br>But how?

We insist, every business that values customers should have an IVR system.
We are not saying it just because we provide one, but it can really make a difference.
But how?

Benefits of AakashTel IVR Solutions for Businesses in Nepal

  • tick primary icon Automated call routing to ensure your customer reaches the right agent or department instantly.
  • tick primary icon Save up to 40% on your operational costs while reducing dependency on live agents.
  • tick primary icon Easily scale up or down based on call volumes.
  • tick primary icon Our multilingual IVR software (Nepali, Hindi, English) offers personalized experience.
  • tick primary icon Market-friendly call recording and analytics to monitor performance.
  • tick primary icon 24/7 customer support, even after office hours or you are on vacation.
Don't let customers hang (up).

Don't let customers hang (up).

Contact Sales

Top Features

Handle your business calls (Incoming & Outgoing) perfectly.

Extensions

Extensions

Generate or create an extension number and assign it to your agents. It makes searching or transferring the call to your agents a lot easier.
Voicemail

Voicemail

Provide a personalized experience to your customers with a professional voicemail when your agents are busy or even outside of your business hours.
3 Way Calling

3 Way Calling

Listen to your agents interacting with customers silently or guide them without letting your customers know about it.
Call Transfers

Call Transfers

One-click call transfer to your team inside or outside of your contacts allowing you to explain the reason for call transfer first.
Campaigns

Campaigns

Create, schedule, automate, and keep track of your campaigns targeting your thousands of ideal audiences at once.
Smart Dialer

Smart Dialer

Let our smart dialer automatically dial from a list even from a website or CRM, eliminating manual dialing. If connected, it routes to the right agent.
Voicemail Drop

Voicemail Drop

Save time and boost efficiency by letting agents leave pre-recorded messages in customer voicemail boxes instantly.
Click-to-Call

Click-to-Call

Simplify your customer communication, reduce errors, and save time by enabling agents to call directly from a CRM or web interface with a single click.
Customer Details

Customer Details

Access your customer details based on recent calls and their profile during calls with them to give a personalized experience.
Call Notes

Call Notes

Create and access the important notes you created in your past conversations and use them in future calls.
Call Tagging

Call Tagging

Organize and categorize calls by leveling them (e.g. “Follow up”, “Complaints”, “Sales”).
Unlimited Concurrent Calls

Unlimited Concurrent Calls

Improve your call efficiency and ensure no missed calls even during peak hours. Our solution allows you to handle multiple calls simultaneously without compromising on call quality.
Notifications

Notifications

Stay informed in real time by alerting agents and managers about critical events such as missed calls, customer escalations, or follow-ups on your mobile or laptop.
Personalized Messages

Personalized Messages

Make your customer feel special with a personalized experience in every step with pre-recorded voice calls and the most suitable expert assistance.

Our Best Sellers

Types of IVR Solutions We Offer in Nepal

Cloud-Based IVR System (Most Popular)

Cloud-Based IVR System (Most Popular)

Ideal for SMEs, startups, and growing businesses needing cost-effective, scalable call automation.

Multi-Level IVR System

Multi-Level IVR System

Ideal for Banks, large enterprises, and customer support centers requiring complex call routing.

IVR for Call Centers & BPOs

IVR for Call Centers & BPOs

Ideal for Call centers, BPOs, and helplines handling high call volumes.

IVR for eCommerce & Online Businesses

IVR for eCommerce & Online Businesses

Ideal for Online stores, delivery services, and digital businesses needing automated order & support handling.

IVR for Hospitals & Clinics

IVR for Hospitals & Clinics

Ideal for Hospitals, clinics, and pharmacies managing appointments, emergencies, and patient queries.

IVR for Schools, Colleges & Education Institutions

IVR for Schools, Colleges & Education Institutions

Ideal for universities, schools, and training centers streamlining admissions, fees, and inquiries.

Payment & Banking IVR (Secure OTP Verification)

Payment & Banking IVR (Secure OTP Verification)

Ideal for Banks, finance companies, and fintech startups requiring secure transactions.

Don't let customers hang (up).

Don't let customers hang (up).

Contact sales

Latest Blogs

See more blogs chevron right green icon
Real-world Applications of Voice Broadcast in Nepal
Cloud Telephony Service

Real-world Applications of Voice Broadcast in Nepal

In Nepal, where every district, city, and village has its own way of communication, reaching a large number of people...

How IVR Banking Services Are Transforming Customer Experience in Nepal
IVR

How IVR Banking Services Are Transforming Customer Experience in Nepal

Imagine this: It’s 10:30 PM. A customer urgently needs to block their lost ATM card. Instead of waiting till the...

How Does the IVR System Work? IVR service in Nepal – Aakash Tel
IVR

How Does the IVR System Work? IVR service in Nepal – Aakash Tel

IVR service in Nepal is one of the best ways to design a marketing campaign. Inbound (or virtual) call center...

FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

At AakashTel, we are trusted by 100+ organizations in Nepal such as Samsung, Shivam Cement, DishHome, Nepal Clearing House, British Council etc., We pride ourselves on offering customizable and top-quality IVR solutions that fits for businesses of all kinds and sizes.

The cost of our IVR solution starts at only Rs. 1500 per month. But, It depends on the number of users and the additional features you want in your IVR solutions. Explore our different pricing plans or reach our sales team to explore different options you have.

An IVR payment solution allows customers to make secure payments over the phone using an automated system. It guides users through the process step by step, enabling them to input payment details like card numbers or mobile payment codes. This solution is commonly used for utility bills, recharges, ticket bookings, and more.

A common example of an IVR service is a customer support hotline for a telecom company. For instance, when you call a provider, an automated voice greets you and offers options like: "Press 1 for balance inquiry." "Press 2 for technical support." "Press 3 to speak to a representative." The IVR system then routes your call based on your selection, ensuring faster and more efficient service.

Here are some of the features of AakashTel IVR system: Custom greetings to align with your brand. Call routing to direct callers to the right department or agent. Self-service options to resolve queries without agent assistance. Integration with CRM to access customer details for personalized interactions. Analytics and reporting to track performance and improve customer service. Scalability to adapt to your growing business needs.

arrow up icon