Unlimited Concurrent Calls

Unlimited Concurrent Calls

Handle Unlimited Concurrent Calls, Lock On More Deals

Dial or receive unlimited numbers of concurrent calls without hampering your call quality. Utilize your team at its fullest and close as many deals as possible.

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IVR SOLUTIONS VIDEO

Peak Hours? No Problem!

Maximize Agent’s Performance

Maximize Agent’s Performance

Monitor, test and train your agent’s skills and improve the overall quality of your customer support.
Automated IVR Integration

Automated IVR Integration

Let your IVR do the work to solve most common queries automatically without need of human support.
Intelligent Call Routing

Intelligent Call Routing

Reduce call waiting times dramatically. Route your customer calls directly to the most available or skilled agent.
What is Unlimited Concurrent Call Feature?

What is Unlimited Concurrent Call Feature?

Simply put, it is a feature that allows your business to make or receive unlimited numbers of calls at the same time. Unlike the traditional call management system, which limits the number of simultaneous calls, this feature allows you to handle unlimited number of phone calls at the same time.

How Does Unlimited Concurrent Call Work?

How Does Unlimited Concurrent Call Work?

The system routes incoming and outgoing calls through a cloud-based platform eliminating the limitations of traditional phone systems. 

Your customer will be greeted with a set of pre-recorded voice instructions. If their query is a common one, the IVR can automatically resolve them using your voice records.

Otherwise the system routes the call to your most skilled or available agents.

You can track and monitor call volumes and agent’s performance in real-time.

Benefits of Unlimited Concurrent Call Feature

Maximized Availability

Your potential customers shouldn’t hear a busy ringtone while they are trying to connect with you; with unlimited concurrent call feature, they won't.

Improved Customer Satisfaction

Long waiting times and busy signals frustrate your customers. So, allow your business to handle as many calls and make your customers feel valued.

Seamless Business Operations

This feature ensures high call quality and stable network, even during high call hours. So, it is perfect to handle campaigns, product launches etc.

Cost-Effective Scalability

As your business grows, this feature grows with your added needs and customers. Ensure smooth operations without extra resources and operational costs.
How to set-up and handle Unlimited Concurrent Calls Using AakashTel?

How to set-up and handle Unlimited Concurrent Calls Using AakashTel?

  • Login in to your customer account.
  • Click on “Staff Setting” and Click on “Users” setting.
  • Create as many agents as you want by clicking on the “Add new user” button on the top right corner. Assign extension numbers and roles to them.
  • Now, go to “IVR” and set-up your IVR including pre-recorded playback voices and extension numbers.
  • When your customer calls, IVR will route the call to your available or skilled agent.
  • Use a dashboard to keep track of your ongoing calls and agent’s performance.
Don't let customers hang (up).

Don't let customers hang (up).

Contact sales

Other features you might like

Voicemail

Voicemail

Maintain a personalized customer experience outside of business hours or when your team is busy with other calls.
3 Way Calling

3 Way Calling

Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold.
Call Transfers

Call Transfers

Transfer calls to internal or external contacts in a click, with the option to explain the case to your colleague first.
Campaigns

Campaigns

Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.
FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

"Unlimited concurrent calls" refers to the capability of a call management system to handle multiple phone calls simultaneously without imposing a fixed limit. This means that businesses can manage as many inbound and outbound calls as needed at the same time, ensuring no customer encounters a busy signal or unnecessary wait time.

Businesses can handle unlimited simultaneous calls by utilizing call center software equipped with advanced VoIP technology. This technology dynamically allocates bandwidth and resources to manage multiple calls on the same network, ensuring stable connections and high-quality audio, even during peak call times.

Implementing unlimited concurrent calls in VoIP systems offers several advantages:​
✅ Enhanced Customer Experience: Customers experience reduced wait times and fewer busy signals, leading to higher satisfaction.​
✅ Improved Agent Productivity: Agents can handle more calls efficiently, optimizing their workflow and reducing idle time.​
✅ Scalability: Businesses can easily scale their operations to handle increased call volumes without additional infrastructure investments.
​ ✅ Cost Efficiency: Managing more calls simultaneously can lead to reduced operational costs and better resource utilization.

Our software uses advanced VoIP technology and local servers in Nepal to ensure crystal-clear call quality, even with 100+ concurrent calls.

It eliminates per-call costs, allows 24/7 customer support, and scales during crises (e.g., natural disasters), critical for Nepal’s service-driven economy.

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