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In terms of the Information Technology Act of Nepal, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.
This document is published in accordance with the provisions of applicable laws and regulations that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of AakashTel (a product of Aakash Tech Pvt. Ltd.).
This is our Privacy Policy (hereinafter referred to as the “Privacy Policy”). It explains the manner in which we collect, receive, store, process, disclose, transfer, deal with and handle your personal information, including sensitive personal data or information where applicable, in relation to your use of AakashTel, our websites (www.aakashtel.com) (hereinafter referred to as the “Websites”), mobile applications, APIs, integrations and other products, features and services offered through the AakashTel platform (collectively referred to as the “Product”).
The Product may include, among other services, business calling and IVR, voice broadcasting, SMS, WhatsApp and other digital messaging services, omnichannel customer communication, customer relationship management tools, AI Voice Agents, AI Chat Agents and other AI-assisted features, surveys and customer feedback tools, communication analytics, automation, reporting and related services.
We may periodically make changes to this Privacy Policy. If we make any material changes to this Privacy Policy, we will provide notice of such changes through an email to your primary admin and/or pop up notification and/or through another reasonable means of communication. Such changes will also be posted on our Websites.
Our Privacy Policy covers two categories of information, namely, personally identifiable information.
After publishing any means of communication, it will be effective from the same date and time. If any queries or confusion related to the Privacy Policy new amendment please let us know immediately ( info@aakashtech.com.np) if any email after 7 days of notice period will not be considered as an immediate effect of policy.
The expressions “You” or “User”, whenever the context so requires, for the purposes of these Terms of Use, shall mean any natural or legal person who may create by registration, membership account on this Website or agree to avail Our Services (defined hereinafter) through this Website, or otherwise access our Website.
The expressions “We”, “Us”, “Our”, “Website” shall mean Aakash Tech Pvt. Ltd.
Our Privacy Policy covers two categories of information, namely, personally identifiable information (hereinafter referred to as “PII”) and non-personally identifiable information (hereinafter referred to as “NPII”).
PII essentially includes information which can be used, either directly or indirectly, to identify, contact or locate you, your Authorised User(s) using the Product (such as employees), and/or your end-users. Such information may include names, home or business addresses, email addresses, telephone numbers, account information, organization details and other contact or identification information.
NPII may include information such as IP addresses, browser and device information, cookies, third-party cookies, system and application logs, usage activity, pages viewed, feature interactions and technical information generated when you or your Authorised User(s) interact with our Websites or Product.
Depending on the AakashTel services and features used by you, we may also process information associated with communications conducted through the Product. This may include telephone numbers, caller or recipient information, call logs, call recordings where enabled, audio, transcripts, SMS messages, WhatsApp messages, emails, social or digital messaging conversations, attachments, conversation history, communication timestamps, delivery information, agent interactions and other communication-related metadata.
Where you connect third-party communication channels or social accounts with AakashTel, we may receive information made available through those channels or their APIs, subject to your configuration, permissions and the policies of the respective third-party platform.
When AI-powered features such as AI Voice Agents, AI Chat Agents or AI-assisted communication tools are used, information processed may include conversation content, voice or audio data, transcripts, prompts, instructions, knowledge-base content, customer queries, AI-generated responses, summaries, detected intents, conversation outcomes and other information necessary to provide the configured AI functionality.
When Surveys, Customer Feedback or similar features are used, we may process survey questions, responses, ratings, comments, feedback and related information submitted by respondents.
PII and NPII, together with communication, interaction and other information described above, are collectively referred to in this Privacy Policy as the “Information”.
We may collect and use your, your Authorised User(s)’ and/or your end-users’ Information for purposes including:
We collect and process personal data primarily to securely provide the services requested by you, operate and improve the Product, understand how the Product is being used and enable the communication, automation, analytics and AI-powered capabilities selected or configured by you.
AakashTel provides AI-powered and automated communication capabilities, including AI Voice Agents, AI Chat Agents and AI-assisted tools.
When such features are enabled, information provided during customer interactions may be processed by automated systems to perform functions such as responding to inquiries, understanding conversational intent, generating responses, transcribing or summarizing conversations, routing interactions, assisting agents, extracting relevant information and performing actions configured by the customer.
Depending on the functionality being used, AI processing may involve communication content, voice or audio, transcripts, customer queries, prompts, instructions, knowledge-base information and other data necessary to provide the requested service.
Certain AI functionality may rely on carefully selected technology or service providers acting on our behalf. Where such service providers process Information, we take reasonable measures to ensure that the Information is handled subject to appropriate confidentiality, security and data-protection obligations.
Customers using AakashTel’s AI-powered services are responsible for ensuring that their use of such services, including the information, instructions and data supplied to AI agents, complies with applicable laws and any consent or notification requirements relevant to their business and end-users.
AakashTel is primarily a business communication platform. Consequently, our customers may use the Product to communicate with their own customers, prospects, employees or other individuals.
Where a customer imports, uploads, connects, collects or otherwise makes end-user information available through AakashTel, the customer is responsible for ensuring that it has the appropriate authority, permission, consent or other lawful basis required to collect and use such information and to communicate with those individuals.
This includes, where applicable, responsibility for providing appropriate notices or obtaining consent for communications, call recording, automated or AI-assisted interactions, marketing communications, surveys and other activities performed using the Product.
AakashTel processes such Information as necessary to provide the services selected and configured by the customer and in accordance with this Privacy Policy, applicable contractual arrangements and applicable laws.
The Product may integrate with or provide access to third-party platforms, telecommunications providers, communication channels, social networks, messaging services, cloud services, business applications and other external services.
When you connect or use a third-party service with AakashTel, certain Information may be exchanged between AakashTel and that service as necessary to provide the integration or functionality requested by you.
The processing of information independently carried out by such third-party platforms is governed by their respective terms of service and privacy policies. We encourage you and/or your Authorised User(s) to review the applicable policies of any third-party service connected to or accessed through the Product.
AakashTel is not responsible for the independent privacy practices of third-party platforms or websites.
We may use third-party service providers to assist us in operating, maintaining and providing our Product. These may include, where necessary, cloud infrastructure providers, telecommunications and messaging providers, payment processors, analytics providers, technology partners, AI technology providers and other service providers supporting the functionality of AakashTel.
Such third parties may process your, your Authorised User(s)’ and/or your end-users’ Information only to the extent reasonably necessary to perform services on our behalf, facilitate functionality requested by you, comply with applicable requirements or for other purposes described in this Privacy Policy.
We require or make reasonable commercial efforts to ensure that service providers handling Information on our behalf maintain appropriate confidentiality, security and data-protection practices.
We do not share Information with third parties except where necessary for the purposes provided in this Privacy Policy, to fulfill your instructions or requests, to provide the Product, or where otherwise permitted or required under applicable laws.
We may also disclose the Information in the circumstances set out herein below:
We may share your personal information – if there is a legal obligation to do so, or if AakashTel merges with/ is acquired by another company.
We undertake that we will not distribute, trade, sell or rent any Information, provided by you and/or your Authorised User(s) or related to your and/or your Authorised User(s)’ use of our Product, to any third party, except as provided in our Privacy Policy or through any other instruction issued by you.
We retain Information only for as long as reasonably necessary to provide the Product, fulfill the purposes described in this Privacy Policy, comply with contractual or legal obligations, maintain appropriate business and security records, resolve disputes and enforce our agreements.
Retention periods may vary depending on the type of Information, the services and features being used, customer configuration, contractual requirements and applicable legal obligations.
Certain communication data, including call recordings, messages, transcripts, conversation history, survey responses and other customer-generated data, may be retained according to the applicable Product configuration, subscription, customer instructions or retention settings where such controls are available.
When Information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it in accordance with our applicable procedures and legal obligations.
We implement reasonable administrative, technical and organizational safeguards intended to protect Information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
Access to Information is limited, where reasonably practicable, to authorized personnel, systems and service providers that require such access for legitimate business or operational purposes.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Users are also responsible for maintaining the confidentiality of their account credentials and for appropriately managing access granted to their Authorised User(s).
By visiting our Websites or using our Product as a trial user or paid subscriber, you acknowledge that Information may be collected, received, stored, processed, disclosed, transferred, dealt with and handled in accordance with this Privacy Policy.
If you wish to withdraw consent provided under this Privacy Policy or have questions regarding the processing of your Information, you may contact our Privacy/Grievance Officer at:
Email: info@aakashtech.com.np
Where withdrawal of consent prevents us from lawfully or technically providing the Product, we may be unable to continue providing some or all of the applicable services.
Following a valid request for deletion or withdrawal of consent, Information will be deleted or anonymized as soon as reasonably practicable, subject to applicable legal requirements, contractual obligations, legitimate security requirements, dispute resolution requirements, backup retention and other circumstances where continued retention is permitted or required by law.
We may periodically update this Privacy Policy to reflect changes to our Product, technologies, business practices, legal requirements or the manner in which Information is processed.
If we make material changes, we may provide notice through email to the primary administrator, an in-product notification, a notice on our Website or another reasonable means of communication.
The updated Privacy Policy will be published on our Website along with the date on which it was last updated.
Last Updated: 1 September 2026
If you have questions, concerns or grievances regarding this Privacy Policy or our processing of Information, please contact us at:
Aakash Tech Pvt. Ltd.
We will make reasonable efforts to address privacy-related grievances within the period required under applicable laws or, where no specific period applies, within a reasonable period following receipt of the grievance.
We would like to clarify that our Privacy Policy is exclusively subject to the applicable laws of Nepal, and you provide your unequivocal consent to this.
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