Unlimited Concurrent Calls

Unlimited Concurrent Calls

Handle Unlimited Concurrent Calls, Lock On More Deals

Dial or receive unlimited numbers of concurrent calls without hampering your call quality. Utilize your team at its fullest and close as many deals as possible.

IVR SOLUTIONS VIDEO

Peak Hours? No Problem!

Maximize Agent’s Performance

Maximize Agent’s Performance

Monitor, test and train your agent’s skills and improve the overall quality of your customer support.
Automated IVR Integration

Automated IVR Integration

Let your IVR do the work to solve most common queries automatically without need of human support.
Intelligent Call Routing

Intelligent Call Routing

Reduce call waiting times dramatically. Route your customer calls directly to the most available or skilled agent.
What is Unlimited Concurrent Call Feature?

What is Unlimited Concurrent Call Feature?

Simply put, it is a feature that allows your business to make or receive unlimited numbers of calls at the same time. Unlike the traditional phone system, which limits the number of simultaneous calls, this feature allows you to handle an unlimited number of phone calls at the same time.

How Does Unlimited Concurrent Call Work?

How Does Unlimited Concurrent Call Work?

The system routes incoming and outgoing calls through a cloud-based platform eliminating the limitations of traditional phone systems. 

Your customer will be greeted with a set of pre-recorded voice instructions. If their query is a common one, the IVR can automatically resolve them using your voice records.

Otherwise the system routes the call to your most skilled or available agents.

You can track and monitor call volumes and agent’s performance in real-time.

Benefits of Unlimited Concurrent Call Feature

Maximized Availability

our potential customers shouldn’t hear a busy ring tone while they are trying to connect with you; with unlimited concurrent call feature, they won't.

Improved Customer Satisfaction

Long waiting times and busy signals frustrate your customers. So, allow your business to handle as many calls and make your customers feel valued.

Seamless Business Operations

This feature ensures high call quality and stable network, even during high call hours. So, it is perfect to handle campaigns, product launches etc.

Cost-Effective Scalability

As your business grows, this feature grows with your added needs and customers. Ensure smooth operations without extra resources and operational costs.
How to set-up and handle Unlimited Concurrent Calls Using AakashTel?

How to set-up and handle Unlimited Concurrent Calls Using AakashTel?

  • Login in to your customer account.
  • Click on “Staff Setting” and Click on “Users” setting.
  • Create as many agents as you want by clicking on the “Add new user” button on the top right corner. Assign extension numbers and roles to them.
  • Now, go to “IVR” and set-up your IVR including pre-recorded playback voices and extension numbers.
  • When your customer calls, IVR will route the call to your available or skilled agent.
  • Use a dashboard to keep track of your ongoing calls and agent’s performance.
Don't let customers hang (up).

Don't let customers hang (up).

Contact sales
FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

Here’s simple step-by-step process using our solution: Define the goal (e.g., promotion, feedback, reminders), Add a list of recipients’ phone numbers, Record or script the message you want to deliver, Choose the best time for calls based on the audience, Start the campaign and track its performance through analytics like delivery rate and responses.

It depends on the number of users and the additional features you want in your IVR solutions. Explore our different pricing plans or reach our sales team to explore different options you have.

Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.

Go to the IVR setting on your AakashTel Call center solution. There you will be displayed the lists of your IVR, select the one IVR where you want to add your customized greeting. If you are setting up the IVR for the first time, “Add new IVR” and upload your customized greeting to it.

Click on the going call you want to transfer the call. You will be displayed with numerous options, click on the “transfer” button. Dial the extension number or phone number you want to transfer the call to and transfer the call.