Personalized Messages

Personalized Messages

Send Personalized Voice Messages and Win Your Customer

Generic communication is no longer enough. Deliver your voices to your customers the way they love it. Record personalized voice for customer greetings, routing instructions and common queries.

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Customized Message For Every Customers

Add a Professional Touch

Add a Professional Touch

Organized call management system with pre-recorded voices that meet your customer needs.
Retain Your Customers

Retain Your Customers

Build trust and gain loyalty of your customers with super smooth & professional support.
Automate Your Process

Automate Your Process

Free your agents from assisting most common and repetitive queries and guidance.
What is a Personalized Voice Messages Feature?

What is a Personalized Voice Messages Feature?

Personalized voice message is a relevant feature for businesses to add customized pre-recorded voice messages at the contact points of their customers. Whether it’s your customer greeting, IVR routing, repetitive queries resolution or voice message campaigns; personalized voice message helps you add your own flavor.

4 Types of Personalized Voice Messages

Welcome Messages For Customers

Receive your customers' calls with warm and personalized pre-recorded voice messages and create a great first impression.

IVR Routing Message

Tailor your menu options and greeting making it relevant for customer needs. Make sure your customer lands to the expert they are looking for.

Repetitive Query Solutions

Analyze customer data and behavior to identify the most common queries and record their resolution for automated query resolution.

Voicemail Campaigns

Back you discounts, offers and other campaigns with pre-recorded voicemails customized to land directly on your target audience’s voicemail box.
How to Set-up Personalized Voice Messages Using AakashTel?

How to Set-up Personalized Voice Messages Using AakashTel?

  • Record Your Voice
  • Log in to your AakashTel customer login account.
  • Click on “Staff Setting” and go to “Sound”. Inside this section click on the “Add Sound” button and then Upload your voice.
  • Now, if you want to set Greetings and IVR routing voice, Go back to the dashboard and then click on “IVR”. Then click on the “Add new IVR” button located at the top right corner and set up your voice and routing.
  • If you want to set up a voice for Voice Broadcast, Go-to dashboard and then click on “Campaign”. On the top right corner, you can see “Create Broadcast Campaign”, click on that button.
Don't let customers hang (up).

Don't let customers hang (up).

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Other features you might like

Voicemail

Voicemail

Maintain a personalized customer experience outside of business hours or when your team is busy with other calls.
3 Way Calling

3 Way Calling

Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold.
Call Transfers

Call Transfers

Transfer calls to internal or external contacts in a click, with the option to explain the case to your colleague first.
Campaigns

Campaigns

Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.
FAQs

FAQs

Get quick answers to your questions about our phone system and services. For more help, contact our support team!

It depends on the number of users and the additional features you want in your IVR solutions. Explore our different pricing plans or reach our sales team to explore different options you have.

Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.

Here’s simple step-by-step process using our solution: Define the goal (e.g., promotion, feedback, reminders), Add a list of recipients’ phone numbers, Record or script the message you want to deliver, Choose the best time for calls based on the audience, Start the campaign and track its performance through analytics like delivery rate and responses.

Go to the IVR setting on your AakashTel Call center solution. There you will be displayed the lists of your IVR, select the one IVR where you want to add your customized greeting. If you are setting up the IVR for the first time, “Add new IVR” and upload your customized greeting to it.

Click on the going call you want to transfer the call. You will be displayed with numerous options, click on the “transfer” button. Dial the extension number or phone number you want to transfer the call to and transfer the call.