Personalized Messages

Personalized Messages

Send Personalized Voice Messages and Win Your Customer

Generic communication is no longer enough. Deliver your voices to your customers the way they love it. Record personalized voice for customer greetings, routing instructions and common queries.

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Customized Message For Every Customers

Add a Professional Touch

Add a Professional Touch

Organized call management system with pre-recorded voices that meet your customer needs.
Retain Your Customers

Retain Your Customers

Build trust and gain loyalty of your customers with super smooth & professional support.
Automate Your Process

Automate Your Process

Free your agents from assisting most common and repetitive queries and guidance.
What is a Personalized Voice Messages Feature?

What is a Personalized Voice Messages Feature?

Personalized voice message is a relevant feature for businesses to add customized pre-recorded voice messages at the contact points of their customers. Whether it’s your customer greeting, IVR routing, repetitive queries resolution or voice message campaigns; personalized voice message helps you add your own flavor.

4 Types of Personalized Voice Messages

Welcome Messages For Customers

Receive your customers' calls with warm and personalized pre-recorded voice messages and create a great first impression.

IVR Routing Message

Tailor your menu options and greeting making it relevant for customer needs. Make sure your customer lands to the expert they are looking for.

Repetitive Query Solutions

Analyze customer data and behavior to identify the most common queries and record their resolution for automated query resolution.

Voicemail Campaigns

Back your discounts, offers, and other campaigns with pre-recorded voicemails customized to land directly on your target audience’s voicemail box.
How to Set-up Personalized Voice Messages Using AakashTel?

How to Set-up Personalized Voice Messages Using AakashTel?

  • Record Your Voice
  • Log in to your AakashTel customer login account.
  • Click on “Staff Setting” and go to “Sound”. Inside this section click on the “Add Sound” button and then Upload your voice.
  • Now, if you want to set Greetings and IVR routing voice, Go back to the dashboard and then click on “IVR”. Then click on the “Add new IVR” button located at the top right corner and set up your voice and routing.
  • If you want to set up a voice for Voice Broadcast, Go-to dashboard and then click on “Campaign”. On the top right corner, you can see “Create Broadcast Campaign”, click on that button.
Don't let customers hang (up).

Don't let customers hang (up).

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Other features you might like

Voicemail

Voicemail

Maintain a personalized customer experience outside of business hours or when your team is busy with other calls.
3 Way Calling

3 Way Calling

Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold.
Call Transfers

Call Transfers

Transfer calls to internal or external contacts in a click, with the option to explain the case to your colleague first.
Campaigns

Campaigns

Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.
FAQs

FAQs

Get quick answers to your questions about our phone system and services. For more help, contact our support team!

Personalized messages in call management software refer to customized communications tailored to individual callers. These can include personalized voicemail greetings, on-hold messages, and automated responses that address the caller by name or reference their specific needs. Implementing personalized messages enhances the customer experience by making interactions feel more engaging and relevant.

AakashSMS leads Nepal’s market with AI-driven personalized calls, bulk SMS customization, and integration with Nepal Telecom/Ncell. Ideal for e-commerce, banking, and hospitality sectors.

Our platform lets you upload contact lists, auto-insert names/offers, and send bulk SMS at NPR 0.50/message. Perfect for promotions, event reminders, or payment alerts.

Absolutely. We comply with Nepal’s Data Protection Act and use encryption to secure customer data. Audit logs ensure transparency for regulated sectors.

Tailored offers (e.g., "Ram, enjoy 20% off your next purchase!") build loyalty. Track open/response rates via analytics to refine campaigns.