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Notifications
Use real-time notifications to ensure your team stays informed, responsive and proactive. Ensure all of your inbound calls, voicemails and messages reach the right hand on time.
It is a smart communication tool that delivers real-time alerts to your agents, supervisors and teams within the boundary of your software.
You can set-up notifications on your major tasks like incoming and outgoing calls, messages and updates etc. This feature ensures a quick and timely response to your business operations.
Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.
Go to the IVR setting on your AakashTel Call center solution. There you will be displayed the lists of your IVR, select the one IVR where you want to add your customized greeting. If you are setting up the IVR for the first time, “Add new IVR” and upload your customized greeting to it.
Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.
Click on the going call you want to transfer the call. You will be displayed with numerous options, click on the “transfer” button. Dial the extension number or phone number you want to transfer the call to and transfer the call.
It depends on the number of users and the additional features you want in your IVR solutions. Explore our different pricing plans or reach our sales team to explore different options you have.
Here’s simple step-by-step process using our solution: Define the goal (e.g., promotion, feedback, reminders), Add a list of recipients’ phone numbers, Record or script the message you want to deliver, Choose the best time for calls based on the audience, Start the campaign and track its performance through analytics like delivery rate and responses.
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