Notifications

Notifications

Make Sure No Phone Calls Go Unnoticed with Notifications

Use real-time notifications to ensure your team stays informed, responsive and proactive. Ensure all of your inbound calls, voicemails and messages reach the right hand on time.

IVR SOLUTIONS VIDEO

Notifications for No Missed Opportunities

Stay Updated in Real-time

Stay Updated in Real-time

Notify your agents instantly about the incoming calls, follow-ups or priority tasks with real-time notifications.
Flourish Team Collaboration

Flourish Team Collaboration

Keep every member of your team at the same page with instant updates, whether it’s about system alerts or new assignments.
Boost Customer Satisfaction

Boost Customer Satisfaction

Reduce wait times, and improve the overall quality of your customer support and win your customer’s trust and loyalty.
What is a Notifications Feature?

What is a Notifications Feature?

It is a smart communication tool that delivers real-time alerts to your agents, supervisors and teams within the boundary of your software.

You can set-up notifications on your major tasks like incoming and outgoing calls, messages and updates etc. This feature ensures a quick and timely response to your business operations.

Benefits of Notifications Feature for Your Business?

Faster Response Times

Notifications alerts your customers instantly when they receive incoming calls, query, message or voicemails reducing customer waiting times significantly.

Improved Agent Productivity

Keep your agents focused and organized with timely notifications on their tasks, reminders and updates and reduce their ideal times.

Enhanced Team Collaboration

Keep all of the team members equally informed about call statuses, escalations, ensuring coordinated effort across the team.

Proactive Problem Solving

Keep your team ready for potential problems like system errors by sending early alerts and ensure quicker resolution.
How to Set Up notifications using AakashTel?

How to Set Up notifications using AakashTel?

  • Login to your AakashTel Customer account.
  • Go to “Settings” and then under the “General” section look for the “Voicemail Notifications On/Off” option. Turn it on to receive voicemails notifications. Setup voicemail notification email and if you want our system to send email notifications about the voicemail turn that option on.
  • You or your agents will immediately hear a ring as soon as a customer calls.
Don't let customers hang (up).

Don't let customers hang (up).

Contact sales
FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

Go to the IVR setting on your AakashTel Call center solution. There you will be displayed the lists of your IVR, select the one IVR where you want to add your customized greeting. If you are setting up the IVR for the first time, “Add new IVR” and upload your customized greeting to it.

Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.

Click on the going call you want to transfer the call. You will be displayed with numerous options, click on the “transfer” button. Dial the extension number or phone number you want to transfer the call to and transfer the call.

It depends on the number of users and the additional features you want in your IVR solutions. Explore our different pricing plans or reach our sales team to explore different options you have.

Here’s simple step-by-step process using our solution: Define the goal (e.g., promotion, feedback, reminders), Add a list of recipients’ phone numbers, Record or script the message you want to deliver, Choose the best time for calls based on the audience, Start the campaign and track its performance through analytics like delivery rate and responses.