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Extensions
Assign a unique 3 to 5 digit extension number to your agents, team or department and streamline the call routing in your business. With AakashTel extension number, every time your customers call, it will route to the most proficient and skilled professional.
A phone number is a unique number assigned to an individual, team or department within a business phone system.
But how can those unique extension numbers be useful in your business?
Instead of dialing separate phone numbers, It allows your callers to reach specific employees or departments by dialing the main business phone number followed by their extension.
Imagine a customer calling an ABC travel agency.
Not only that, it assists in efficient communication between two individuals or teams simply by dialing their extension number.
This system uses PBX (Private Branch Exchange) telephone network or VoIP (Voice over Internet Protocol) technology to streamline call routing, eliminating the need for multiple separate phone lines.
Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.
Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.
Yes, the extension number can be used for both on-site and remote employees as long as they stay connected to call center software or VoIP systems.
You can add as many extension numbers as you want based on your needs or number of teams. You can simply create an extension/DID (Department ID) number inside our staff setting section.
Calls are routed through the main call center system or IVR. Users can select an extension, and the system connects them to the desired agent or department.
Yes, you can. You can simply go to “IVR” you want to customize the extension number of. Click on the “Edit” button and then the setting button of the last child node of IVR. There you can customize extension numbers by assigning numbers from 1-9.
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