Call Transfers

Call Transfers

Eliminate Delays, Resolve Issues Faster With Call Transfer

Imagine a smooth call handoff of calls to the right teams or agents. With efficient call transfer, your customer’s issues get resolved effortlessly without being put on hold for long.

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Save time and effort of Your Operational Team

Streamline Query Handling

Streamline Query Handling

Call transfers ensure efficient routing of customer calls to the most preferred agent or department. This means no need for agents to juggle queries outside their expertise.
Eliminate Redundant Explanations

Eliminate Redundant Explanations

With warm transfers, agents can provide a brief to the recipients before the handoff. Your customers don't have to repeat their issues which eliminates the customer frustration
Improve Workload Distribution

Improve Workload Distribution

Even call routing ensures a dynamic distribution of workload among team members. If one agent is overwhelmed, the call can automatically route to the another available and skilled agent.
What is Call Transfer?

What is Call Transfer?

Call transfer is the process of rerouting the calls to another agent or department, to ensure the customer every customer connects to the most proficient agent. This is the optimal way to improve customer satisfaction, team’s operational efficiency and customer loyalty for businesses in nepal.

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How does Call Transfer Work?

How does Call Transfer Work?

Incoming Call received:
When a caller/customer calls you, the system will route the call to your available agent and receive the call.

Identify the need for transfer:
Your agents try to resolve the customer’s query on his own. But he feels like there is someone who can do it better, he informs the caller about the call transfer and transfers it.

Seamless handoff to the next agent:
The call will get transferred effortlessly ensuring the customer is connected to the right agent.

Benefits of Call Transfer to Your Business

Plays vital role in boosting customer satisfaction

Call transfer ensures customers a seamless connection to the right agent without being put on hold for long. This leads to the minimized frustration, reduced misrouted calls saving customers’ time.

Increase Agent Productivity

Thinking of streamlining your workflow? Call transfer can help you do it. It allows your agents to transfer the call to another agent with the right skills. That reduces hold times and prevents repetitive tasks, saving agent time and effort.

More Calls Get picked Up

Efficient call transfer eliminates long hold times and misdirected calls. Using this, businesses can ensure efficient handling of customer queries. This means faster and more resolution of queries.

Build Professional Image

Organized call management experience is a great first impression among your customers. This resembles your commitment to excellence, customer satisfaction, problem resolution and innovative approach to stay ahead of the curve.
How to transfer calls using Aakash’s Call Center Software?

How to transfer calls using Aakash’s Call Center Software?

  • Begin by answering the customer’s call using our software’s intuitive interface.
  • Assess whether the call needs another agent’s or department's expertise.
  • If the call needs to be transferred, click the “transfer call” button which triggers the dialpad.
  • Dial the phone/extension number of the agent or department the call needs to get transferred to
  • The phone on your side hangs up as soon as the transfer agent picks up the phone call.
  • The transferred agent will help the customer resolve the query.
  • The call recording will be stored in “Call history Logs” automatically.
Don't let customers hang (up).

Don't let customers hang (up).

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FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

Call Transferring: Redirects an active call to another person or department, often with context (e.g., warm transfer). Call Forwarding: Automatically redirects incoming calls to a pre-set number or voicemail based on conditions (e.g., no answer or busy). Key Difference: Transferring happens during a live call, while forwarding occurs before the call is answered.

Click on the going call you want to transfer the call. You will be displayed with numerous options, click on the “transfer” button. Dial the extension number or phone number you want to transfer the call to and transfer the call.

If unanswered, the call can be returned to the original agent or redirected to voicemail, depending on system settings.

Yes, AakashTel call center solutions offer call monitoring, listen, whisper or Barge features, allowing supervisors to listen in or assist.