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Call Transfers
Imagine a smooth call handoff of calls to the right teams or agents. With efficient call transfer, your customer’s issues get resolved effortlessly without being put on hold for long.
Call transfer is the process of rerouting the calls to another agent or department, to ensure the customer every customer connects to the most proficient agent. This is the optimal way to improve customer satisfaction, team’s operational efficiency and customer loyalty for businesses in nepal.
Incoming Call received: When a caller/customer calls you, the system will route the call to your available agent and receive the call.
Identify the need for transfer: Your agents try to resolve the customer’s query on his own. But he feels like there is someone who can do it better, he informs the caller about the call transfer and transfers it.
Seamless handoff to the next agent: The call will get transferred effortlessly ensuring the customer is connected to the right agent.
Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.
Call Transferring: Redirects an active call to another person or department, often with context (e.g., warm transfer). Call Forwarding: Automatically redirects incoming calls to a pre-set number or voicemail based on conditions (e.g., no answer or busy). Key Difference: Transferring happens during a live call, while forwarding occurs before the call is answered.
Click on the going call you want to transfer the call. You will be displayed with numerous options, click on the “transfer” button. Dial the extension number or phone number you want to transfer the call to and transfer the call.
If unanswered, the call can be returned to the original agent or redirected to voicemail, depending on system settings.
Yes, AakashTel call center solutions offer call monitoring, listen, whisper or Barge features, allowing supervisors to listen in or assist.
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