Call Tagging

Call Tagging

Categorize Your Calls, Track Interactions With Call Tagging

Interactions With Call Tagging Categorize your customer calls based on interactions, goals, preferences and other metrics. Analyze them to make a data-driven decision and improve your strategy.

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Flexible Strategy for Diverse Customers

Create Custom Tags

Create Custom Tags

Easily categorize and label calls instantly after a customer call. Whether it's a sales inquiry, support request or follow ups, organize your calls smoothly.
Improve Team Collaboration

Improve Team Collaboration

A great sign language to make all your agents understand the customer’s behaviour immediately. Ensure smooth handover and consistent communication.
Data-Driven Decisions

Data-Driven Decisions

Study your tags to identify market trends, changing customer preferences, and areas of improvements. Utilize a data-driven approach for wiser decision making.
What is a Call Tagging Feature?

What is a Call Tagging Feature?

Call Tagging is a feature that helps businesses to assign a tag to every customer calls for future reference. 

For example, a call in your customer service department can be tagged as “New Inquiry”, “Billing Issue” or “Technical Support”. This helps you to keep track of the calls and organize your workforce accordingly.

How Does A Call Tagging Feature Works?

How Does A Call Tagging Feature Works?

  1. Customize Tags
    Create tags relevant or common to your business nature like “Possible Lead”, “Customer Complaint” or “Technical Support”.
  2. Assign Tags To Calls
    Based on the nature of interaction, agents assign one or multiple tags during or after the call.
  3. Store and Retrieve
    Tagged calls will get stored on a centralized database easily accessible for all of your agents whenever they need it.
  4. Analyze Tagged Data
    Analyze the tagged calls to uncover patterns, customer behavior, and team performance metrics.
  5. Refine Your Operations
    Utilize analyzed data to improve customer experience, optimize sales strategy, and improve team’s operational performance.

Benefits of Using AakashTel Extension Number for Your business

Your Customer Loves it!

Long wait times and long processes to reach a solution frustrates your customers. The perfect hack to get your customers out of this situation is a proper call management system with an extension number. It allows your customer to reach the most skilled professionals directly ensuring faster problem solving.

Get out of struggles of manual call routing

Imagine a smart software that routes your every call to your preferred agent or department automatically. Our software is what transforms your imagination to reality.

Your Business looks professional and innovative

Showcase a structured and efficient communication system to show your professionalism and innovative approach to enhanced customer experience. The customer or clients imprints your image as well organized when they can connect efficiently.

Increase Incoming Calls

Automatic call routing means your agents don't have to waste even a single second to routing your customer calls to another department or agent. So, no more long waiting time and lost opportunities.
How to get AakashTel Extension Number?

How to get AakashTel Extension Number?

  • Dial the Main Number: Call the main business phone number.
  • Enter the Extension: Input the specific extension digits when prompted.
  • Call Routing: The phone system identifies and routes the call to the designated person or department.
  • Call Answering: If the recipient is available, they will answer the call.
  • Voicemail: If the recipient is unavailable, the call is directed to their voicemail, allowing you to leave a message.
Don't let customers hang (up).

Don't let customers hang (up).

Contact sales
FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

Here’s simple step-by-step process using our solution: Create a Campaign: Define the goal (e.g., promotion, feedback, reminders), Upload Contacts: Add a list of recipients’ phone numbers, Set the Message: Record or script the message you want to deliver, Schedule Calls: Choose the best time for calls based on the audience, Launch and Monitor: Start the campaign and track its performance through analytics like delivery rate and responses.

It depends on the number of users and the additional features you want in your IVR solutions. Explore our different pricing plans or reach our sales team to explore different options you have.

Go to the IVR setting on your AakashTel Call center solution. There you will be displayed the lists of your IVR, select the one IVR where you want to add your customized greeting. If you are setting up the IVR for the first time, “Add new IVR” and upload your customized greeting to it.

Click on the going call you want to transfer the call. You will be displayed with numerous options, click on the “transfer” button. Dial the extension number or phone number you want to transfer the call to and transfer the call.

Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.