Call Notes

Call Notes

Remember Your Customer Interactions With Call Notes

Capture, organize and access crucial call details effortlessly. Ensure all the major information during and after calls stay secure in your hands.

IVR SOLUTIONS VIDEO

Why Do Your Business Need Call Notes Feature?

Better Context for Customer Interaction

Better Context for Customer Interaction

Quickly note down important details to ensure you know your customer’s preferences, their unresolved issues recorded for future interactions.
Improved Team Coordination

Improved Team Coordination

Make your notes available to the entire team enabling a seamless handover between agents. Access call notes with few clicks to ensure faster query resolving.
Enhanced Decision-Making

Enhanced Decision-Making

Use your call notes to identify recurring issues, customer pain points and potential opportunities. Redefine your strategy accordingly.
What is the Call Notes Feature?

What is the Call Notes Feature?

Call notes is a feature that allows you or your agent to keep record of key points of the interaction with the customer. This includes the key-points discussed, follow-up action required, or customer preference etc. This is a very simple yet effective way to know your customers, keep them satisfied and make data-driven decisions for better conversions.

FAQs

FAQs

Get quick answers to your questions about our phone system and services. For more help, contact our support team!

Go to the IVR setting on your AakashTel Call center solution. There you will be displayed the lists of your IVR, select the one IVR where you want to add your customized greeting. If you are setting up the IVR for the first time, “Add new IVR” and upload your customized greeting to it.

Click on the going call you want to transfer the call. You will be displayed with numerous options, click on the “transfer” button. Dial the extension number or phone number you want to transfer the call to and transfer the call.

Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.

It depends on the number of users and the additional features you want in your IVR solutions. Explore our different pricing plans or reach our sales team to explore different options you have.

Here’s simple step-by-step process using our solution: Create a Campaign: Define the goal (e.g., promotion, feedback, reminders). Upload Contacts: Add a list of recipients’ phone numbers. Set the Message: Record or script the message you want to deliver. Schedule Calls: Choose the best time for calls based on the audience.