Improve Call Flows with IVR Technology

Improve Call Flows with IVR Technology

Route and Manage Multiple Calls Faster With Extension

Assign a unique 3 or 4 digit extension number to your agents, team or department and streamline the call routing in your business. With AakashTel extension number, every time your customers call, it will route to the most proficient and skilled professional.

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Streamline Your Internal Call Distribution

Efficient Call Routing

Efficient Call Routing

Eliminate the need of manual receptionists and route your customer call directly to the right person or department by entering a specific extension number.
Effective Team Management

Effective Team Management

Distribute the calls evenly among team members ensuring no single employee gets overwhelmed.
Professionalism and Branding

Professionalism and Branding

Enhance your business’s credibility and create a professional image offering a seamless calling experience with direct extensions.
What is a Phone Extension?

What is a Phone Extension?

A phone number is a unique number assigned to an individual, team or department within a business phone system. 

But how can those unique extension numbers be useful in your business?

Instead of dialing separate phone numbers, It allows your callers to reach specific employees or departments by dialing the main business phone number followed by their extension.

How does AakashTel’s Extension Phone Number work?

How does AakashTel’s Extension Phone Number work?

Imagine a customer calling an ABC travel agency.

  • The Travel agency’s main business number is 01-1234567.
  • Callers dial the main business number and want to talk with the sales team specifically.
  • The caller receives an automated guideline and finds out the extension number of the sales team is 102,
  • The caller presses 102 and talks with the sales representative directly without involving receptionists, saving time and enhancing customer experience.
  • If the recipient is not available, it allows the caller to leave a voice message via a voicemail.

Not only that, it assists in efficient communication between two individuals or teams simply by dialing their extension number.

This system uses PBX (Private Branch Exchange) telephone network or VoIP (Voice over Internet Protocol) technology to streamline call routing, eliminating the need for multiple separate phone lines.

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Benefits of Using AakashTel Extension Number for Your business

Your Customer Loves it!

Long wait times and long processes to reach a solution frustrate your customers. The perfect hack to get your customers out of this situation is a proper call management system with an extension number. It allows your customer to reach the most skilled professionals directly ensuring faster problem solving.

Get Out of Struggles of Manual Call Routing

Imagine a smart software that routes your every call to your preferred agent or department automatically. Our software is what transforms your imagination into reality.

Your Business Looks Professional and Innovative

Showcase a structured and efficient communication system to show your professionalism and innovative approach to enhanced customer experience. The customer or clients imprint your image as well organized when they can connect efficiently.

Increase Incoming Calls

Automatic call routing means your agents don't have to waste even a single second to route your customer calls to another department or agent. So, no more long waiting times and lost opportunities.
How to get AakashTel Extension Number?

How to get AakashTel Extension Number?

  • Login to your AakashTel customer account.
  • Click on “Staff-Setting” and then go to the “User” section.
  • On there, you can see lists of existing agent’s details. On the top right corner, you can see the “Add new User” button; click on it.
  • You will be presented with a form with a comprehensive list of all the necessary information you need to assign your agent like name, Is Supervisor?, etc. Where you can also see the “User ID” field where you can assign an extension number to your agent.
Don't let customers hang (up).

Don't let customers hang (up).

Contact sales

Other features you might like

Voicemail

Voicemail

Provide a personalized experience to your customers with a professional voicemail when your agents are busy or even outside of your business hours.
3 Way Calling

3 Way Calling

Listen to your agents interacting with customers silently or guide them without letting your customers know about it.
Call Transfers

Call Transfers

One-click call transfer to your team inside or outside of your contacts allowing you to explain the reason for call transfer first.
Campaigns

Campaigns

Create, schedule, automate, and keep track of your campaigns targeting your thousands of ideal audiences at once.
FAQs

FAQs

Get quick answers to your questions about our phone system and services. For more help, contact our support team!

Exotel's pricing packages are defined based on the number of users, exophones and the number of calls made. Learn more about our pricing here

Exotel's pricing packages are defined based on the number of users, exophones and the number of calls made. Learn more about our pricing here

Exotel's pricing packages are defined based on the number of users, exophones and the number of calls made. Learn more about our pricing here

Exotel's pricing packages are defined based on the number of users, exophones and the number of calls made. Learn more about our pricing here

Exotel's pricing packages are defined based on the number of users, exophones and the number of calls made. Learn more about our pricing here