Office IVR is a product built with simple call-related features along with a virtual number and is suitable for businesses who want to bring automation to their customer communication.
CENTRALIZED PHONE NUMBER
Your multiple agents/departments will have a common virtual business number.
STORED CALL RECORDINGS
Customer conversations are recorded and stored on cloud for unlimited time duration.
AUTOMATIC CALL ROUTING
Callers are automatically connected to their concerned department or agent.
UPGRADED CALLING EXPERIENCE
Callers are greeted with an IVR voice message customized as per your requirements.
Cloud call center comprises of superior calling features along with a virtual number and is apt for organizations looking for sophisticated and advanced call handling.
EFFICIENT PERFORMANCE ANALYSIS
Team performance is properly analyzed basis their recorded conversations.
ADVANCED CALL REPORTS
Agent & department wise work is analyzed effectively basis the advanced call reports.
CONSTANT CALL MONITORING
All your business call-related activities are checked real-time on a live panel.
EASY CRM INTEGRATION
The entire data related to your callers is made available on a single platform.