Empowering Seamless Communication for Nepal’s Leading Upskilling Platform

Empowering Seamless Communication for Nepal’s Leading Upskilling Platform

As Nepal’s premier upskilling platform, Digital Gurkha is dedicated to providing recorded online courses, live online training, and physical classes to a growing community of learners. With a commitment to fostering career growth and personal development, Digital Gurkha saw an increasing demand for its services. However, this growth brought significant challenges in managing high volumes of customer inquiries.

The Challenge: High Call Volumes and Missed Opportunities

Before adopting AakashTel, Digital Gurkha faced overwhelming customer inquiries during peak times. Their team often struggled to keep up with the influx of calls, leading to missed opportunities with potential customers. Moreover, tracking call records manually was both time-consuming and prone to errors, making it difficult to maintain seamless communication with their clients.

The Solution: A Comprehensive Call Center Solution

Partnering with AakashTel transformed Digital Gurkha’s customer interaction processes. With call routing and IVR systems, they now efficiently handle multiple calls simultaneously, ensuring that every customer is directed to the right department or expert without delays.
The automated call tracking system became a game-changer for their operations. Each customer interaction—whether a query, feedback, or follow-up request—is now logged and accessible, streamlining their processes and ensuring no potential customer is overlooked.

Results That Speak for Themselves

Since implementing AakashTel, Digital Gurkha has experienced remarkable improvements in their communication management:

90% Reduction in Missed Calls:

With efficient call routing and IVR, almost every customer query is addressed in real-time.

Improved Customer Satisfaction:

Faster response times and personalized follow-ups have significantly enhanced their reputation among learners.

Streamlined Operations:

The analytics dashboard provides real-time insights into peak call times, helping allocate resources more effectively.

Enhancing Customer Experience

Digital Gurkha also leveraged AakashTel’s CRM integration, which automatically syncs call logs, customer details, and interaction histories. This integration ensures their team can deliver personalized and informed responses to every learner.
Additionally, AakashTel’s multilingual support helped Digital Gurkha make their platform accessible to a diverse audience across Nepal, ensuring inclusivity for their services.

Scaling for Future Growth

With AakashTel’s scalable platform, Digital Gurkha is now well-prepared to handle the increasing demand as they expand their offerings and reach. The partnership has provided them with the tools and confidence to grow without compromising the quality of their customer interactions.

Testimonial from Digital Gurkha

“AakashTel has been a game-changer for us. Their robust call center solutions have streamlined our communication processes, reduced missed calls, and helped us connect better with our learners. With AakashTel, we’re not just managing customer inquiries—we’re building lasting relationships. They’ve truly become an integral part of our journey toward empowering learners across Nepal.”

Performance at a Glance

Customer Satisfaction Improvement

40%
Customer Satisfaction Improvement

Response Time Reduction

50%
Response Time Reduction

Call Handling Efficiency

30 calls at a time
Call Handling Efficiency

Don't let customers hang (up).

Contact sales
FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.