Bihhey.com’s Journey to Exceptional Customer Support with AakashTel

Bihhey.com’s Journey to Exceptional Customer Support with AakashTel

Finding a life partner is one of life’s most significant decisions, and Bihhey.com is at the forefront of making this journey easier for Nepali individuals. As Nepal’s leading matrimonial and online marriage bureau, Bihhey.com provides a trusted platform for singles seeking their perfect match. However, as the platform grew, so did the demand for robust and seamless customer support.

The Need for Reliable Customer Support

Bihhey.com caters to a diverse audience, from individuals new to online matchmaking to those seeking personalized guidance through the process. The growing number of inquiries—from account assistance to compatibility consultations—required a dedicated system to provide swift and effective responses. The challenge lay in managing high volumes of customer interactions while maintaining an organized record of communication to ensure no query was left unanswered.

Enter AakashTel: A Tailored Solution

To address these challenges, Bihhey.com partnered with AakashTel. With AakashTel’s advanced customer support solutions, the platform implemented:

Call Routing:

Ensuring that every inquiry was directed to the right support agent without delays.

Automated Call Logging:

Creating detailed records of all customer interactions for better follow-ups and enhanced service delivery.

IVR Integration:

Streamlining customer queries with an interactive menu to guide users to self-service or expert support.

The Transformation

The impact of AakashTel’s solutions was transformative for Bihhey.com:

Faster Resolution:

Response times improved by 60%, enabling the team to handle a higher volume of inquiries efficiently.

Improved Customer Experience:

Personalized support became a cornerstone of Bihhey.com’s service, with automated records allowing agents to offer tailored guidance.

Seamless Communication:

With a centralized system, the team was able to track, monitor, and address every query with precision.

Going Beyond Expectations

One of the standout features for Bihhey.com was AakashTel’s analytics dashboard, which provided insights into call trends, frequently asked questions, and peak inquiry times. Armed with this data, Bihhey.com optimized its support structure and anticipated customer needs, setting a new benchmark for service excellence in the online matrimonial industry.

Looking Ahead

As Bihhey.com continues to expand its reach across Nepal, the scalability of AakashTel’s platform ensures they remain equipped to support their growing community. With a reliable and efficient customer support system in place, Bihhey.com is redefining how matchmaking services operate in Nepal.

A Word from Bihhey.com

“Customer satisfaction is at the heart of everything we do. AakashTel’s solutions have empowered us to provide unparalleled support, ensuring that every user feels valued and heard. Their technology is not just a tool—it’s a partnership that has transformed our service delivery.”

Performance at a Glance

Customer Satisfaction Improvement

40%
Customer Satisfaction Improvement

Response Time Reduction

50%
Response Time Reduction

Call Handling Efficiency

30 calls at a time
Call Handling Efficiency

Don't let customers hang (up).

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FAQs

FAQs

Get your questions and confusions answered quickly. Feel free to contact us now for your unanswered queries.

Login to the AakashTel call center solution using your credentials. Click on the “Staff Setting” button, then go-to the Department section and create a department by clicking on the “Add New Department” button on the top right corner and assign a DID number for your department or team. Now go to “IVR” and then create a new IVR where you can assign extension numbers to each of your team or employees.