Features of Call center software for support and sales

Understand in detail the basic features and benefits of an Office IVR System

Real time customer reporting

We can see all caller information displayed in one place. We can live track all the agents' calls, we can instantly look at the client’s history of interaction, chats, notes, etc This allows them to deliver top-notch customer service.

Call recording

AakashTel can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your dashboard after login to AakashTel anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

Call queuing

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.


If there are any unanswered phone calls, AakashTel can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence voice message, redirect calls to a different phone number or answering machine or even use various combinations.

Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents and that they are receiving relevant information through customized messages.

Customized Business Number

Add multiple agents and departments behind one virtual phone number or buy multiple numbers to display different departments with a dedicated team. Each number can be customized based on business nature or service level and assign different levels of agents in each department.

Missed Call Reporting

Ensure effective follow-up on your missed customer calls with timely notifications of the same. As we have different level of agents and different departments so our your system can provide you facility to track all the missed calls and ensure to have Timely Follow-Up with your clients and never miss any call.

Discover more about Office IVR

Be smart about your support

AakashTel helps you with detailed reporting so that you can measure and improve your customer service. With real-time analytics, you can track the call activity, service level, and customer sentiment of your inbound call center software. This way, you can make better decisions and resolve issues faster.

​​Call transfers – Work effectively as a team

With AakashTel it's all okay to have your intern or fresh employee or your agents not knowledgeable about all answers, with the LIVE call transfer features your agents can transfer live calls to other agents, which help faster deal conversion. With call transfers, they can get someone on the phone who does — and explain the situation to them in a private chat before going live with the customer.

Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, see our support center.

What is an office IVR?

Office IVR System is a Call Management Software which manages all your inbound and outbound calls. All your business calls can be handled easily with AakashTel business IVR and its related features.

What are the features of an office IVR?

Few of the basic features of an Office IVR System include call tracking, call recording, toll free number, virtual number, multi-level IVR, daily call reports and more.

How can I get an office IVR system?

You can get an office IVR system from AakashTel. We assure you exclusive features along with 24*7 available customer support. Directly get in touch with one of our support team: 9808139797, 9801097117, 9803586625 र 9851300024, sales@aakashtech.com.np, info@aakashtech.com.np

What is the cost of an office IVR?

The cost of an office IVR depends on your business requirements and call volume. You may check the detailed pricing here. Directly get in touch with one of our support team to understand in much better way: 9808139797, 9801097117, 9803586625 र 9851300024, sales@aakashtech.com.np, info@aakashtech.com.np

Can I get a trial of office IVR?

Yes. Ofcourse Sign in for your 3-day demo. Get access to AakashTel “Live” dashboard. Pick your ‘virtual’ business number, toll-free or non-toll free. Put in all required details or call us, we’ll sign you up over the phone. Directly get in touch with one of our support team to understand in much better way: 9808139797, 9801097117, 9803586625 र 9851300024, sales@aakashtech.com.np, info@aakashtech.com.np