Cloud-based call center solutions connect your sales and support agents on an online system using cloud telephony technology. So, incoming calls are routed to the mobile phones of support agents, while sales agents can make outbound calls with the click-to-call facility.
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SIP is a digital phone number that is designed to receive more than 10 calls at once in the same phone number. Cloud communications is internet-based communication. So it’s very convenient and effective for all size businesses.